Service Strategy helps IT organisations to continually improve and develop for a longer period of time. During the training, you will learn to manage the activities and processes of service strategy phase of the service lifecycle. The delegates will get to know about which type of services should be offered to which type of customers. Our trainer will help the delegates to have a clear picture of the subject.
Following are some major processes of ITIL® Service Strategy phase of service lifecycle:
Service Management for IT Services
Once Service Strategy for the organisation has been defined, strategy management is responsible for ensuring the strategy implementation. Assess the service offerings, competitors, capabilities as well as current and potential market spaces for the service provider to develop a strategy to serve customers.
Service Portfolio Management
Service Portfolio Management includes managing the service portfolio. It ensures that the supplier has the right mixture of services for meeting required outcomes of the business.
Financial Management for IT Services
Financial Management for IT services includes the budgeting, accounting and charging requirements of the service providers.
Demand Management
Demand Management involves capacity management for ensuring that the supplier has enough capacity to meet the demand of the customer.
Business Relationship Management
Business Relationship Management includes a positive relationship with the customers. It determines the requirement of existing and potential customers and ensures that appropriate services are developed in the organisation.
Exam
The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.
You will need to have 7o percentage marks to clear the exam.
The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.
The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.
All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.
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