Course Content
Change Management Perspective
- Change and the Individual
- Models of Individual Change
- Motivation
- Systematic Differences Between People
- Change and the Organisation
- Organisational Culture
- Models of the Change Process
- Emergent Change
- Key Roles in Organisational Change
Change and the Organisation: Defining Change
- Drivers for Change
- Portfolios, Programmes, and Projects
- Viewpoints and Perspectives
- Vision Statements
Benefits Management
- Objectives
- CSF
- Principles and Processes
Stakeholder Engagement
- Leadership and Engagement
- Empathy Mapping
- Managing Relationships and Mobilising Stakeholders
Communication
- Feedback Mechanisms
- Communication Approaches
- AIDA
- Barriers to Effective Communication
Change Impact
- Change Impact, Risk, and Continuity Model
- McKinsey 7S Model
- Gap Analysis
- Stakeholder Impact Assessment
Change Readiness
- Working with Individuals in Major Changes
- Building Organisational Readiness for Change
- Preparing for Resistance
Education and Learning Support: Training Planning
- Key Principles of Learning
- Defining what is to be learned
Project Management: Change Initiatives, Projects, and Programmes
- Decisions and Designs
- Project Environment
- Project Methodologies
Sustaining Change
- Levers and Leverage
- Levels of Adoption and Critical Mass
- Reinforcing Systems