A Quick Glance

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    Pentagon Training’s ITIL® courses help professionals to implement ITIL® Frameworks within the organisation to ensure better output

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    Our trainers make the training enjoyable by giving real world examples to the delegates

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    Learn how to use activities and functions of ITIL® Framework for attaining operational excellence

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    Become ITIL® Certified with our ITIL® training to get hike in wages

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    Delivered by highly qualified and certified instructor

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    Our help and support team is always available for handling the queries of the customers

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    Determine the key concepts and terminologies used in ITIL® Service Lifecycle

Pentagon Training's Information Technology Service Management (ITSM) provides the delegates with the strategic approach to design, deliver, manage and improve the information technology used within the organisation. The aim of each IT Service Management framework is to ensure that the right people, processes and technology are in are at a place or not so that the goals of the business can be met.

ITIL® framework offers best practice guidelines on almost every service management. ITIL® helps the professionals, to deliver effective services to the customers. ITIL® plays an effective role in following:

  • Measure the effectiveness and efficiency of IT organisation
  • Implement continuous improvement
  • Achieve and demonstrate value for money and ROI (Return on Investment)
  • Integrate and align IT and business goals
  • IT and strategic business planning
  • Demonstrating the business value of IT
  • Manage constant business and IT change

ITIL and IT Service Management Courses

Course Information

What are the Benefits of taking ITIL® and IT Service Management?

The organisations can improve the efficiency, optimise costs and improve the customer experience by implementing IT service management best practices as described in ITIL®. Adopting and adapting ITIL® in the organisation enables the service providers to

  • Support the outcome of the business for enhancing the efficiency of the service
  • Allow the change in the business for adopting the latest technology in the industry
  • Optimise the customer experience so that they visit your organisation again and become your permanent customer
  • Manage or control the risk and challenges that comes while fulfilling the business requirements
  • Frequently improve the services of the organisation to lead the market

ITIL and IT Service Management Enquiry


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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.