A Quick Glance

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    Effective Communication course delivered by highly experienced Instructors

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    Learn essential communication skills to present a positive image

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    Guaranteed lowest prise in the industry

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    This Communication course include course material, manuals, Exams and Certificates

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    Getting a certification always increases your value and helps in getting a hike in salary

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    Enhance productivity at work and fast track your career

Effective communication is defined as verbal discourse or some other way of passing information to another person. Effective communication course will make a candidate successful in their professional as well as personal life. The communication skills combined in this course enable the candidates to develop their personality. It would also help the candidates to advance the value of their relationships and productivity. Effective communication serves two purposes - the candidate will get useful tips to be an excellent speaker and also become a good listener. The candidate will be more confident in expressing their ideas, opinions and thoughts.

Who should take this course

This course is designed for all levels and is perfect for anyone who wants to improve their communications skills.



There are no prerequisites for this course.


What Will You Learn

  • Explain in detail the process of communication
  • Use advanced questioning methods
  • Manage your reactions and behaviours
  • Determine practical communications skills for organisational success
  • Show critical rapport building skills
  • Modify body language to sustenance your message
  • Utilise active listening skills
  • Rise levels of assertion in both the spoken word and the written form
  • Use the power of words in a positive way
  • Create the right impression the first time
  • Grow relationships through more effective communication
  • Know body language and what it might mean
  • Make better for group communication and be able to control what clear communication looks
  • Emphatically deal with ‘political’ communication and conflict communication
  • Recognise other people’s communication ways and needs
  • Know responses and movements in others
  • Increase Effectiveness and effectiveness
  • Building and Maintaining Relationships and Trust
  • Break Behavioural Patterns That Hold You Back
  • How to Communicate with Mediation, Tact and Credibility
  • Benefits of General and Advanced business writing skills
  • Categories and develop methods to break down those barriers
  • Learn how to combine the four key elements and the five core competencies to communicate with impact
  • Expand on communication skills, using technologies and instruments to persuade others behaviors and develop more joint working relationships
  • Determine results of communications
  • Sketch a communication plan and messages
  • Achieve and organise gatherings and influence others to reach agreement
  • Communicate effectively in multicultural surroundings
  • Define your goals and then the most efficient process of delivery
  • The Communication Process
  • Foundation Tools for setting the stage for successful communications, one on one and with groups
  • Growth your self-awareness of how you communicate and are specified by others
  • Develop non-verbal and para-verbal communication skills
  • Identify fences to communication and ways to overcome them
  • Use appreciative inquiry as a communication tool
  • Capably express themselves and network with others
  • Establish common ground with others
  • Usage the STAR way to speak on the spot
  • Listen actively and competently and ask right questions
  • Describe the features of emotional intelligence
  • Performance Management Cycle
  • Developing people
  • Save time on unnecessary re-work
  • Developing Effective Business Conversation Skills
  • Learn an objective way of analysing communication pattern
  • Save time on unnecessary re-work
  • Knowing and unlocking human motivation
  • Recognised different ways of communication and how to improve understanding and build rapport with others
  • Communicated their message in an efficient and engaging way to the recipient

What's included

  Course Overview

As man lives in society, it becomes important for him to interact with others. Due to this, he needs to communicate with others who live in the society. The act by which he conveys the ideas from one person to another is termed as Communication. The way an individual communicates may vary from person to person.

Communication is divided into four categories namely Verbal, Non-Verbal, Written, and Visual. In the modern era, communication has acquired new meaning in the context of an organisation where every employee needs to communicate.


  Course Content

Communication styles

  • Perceptions and filters
  • Appreciating different communication styles
  • Identifying our communication style and preference
  • Adjusting to other styles
  • Individual use, facilitator presentation, small group activities, facilitated group review

Non-verbal communication

  • Voice tone and projection
  • First impressions and building rapport
  • Body language
  • Active listening
  • Large and small group activities, pairs practice with facilitated group review

Action planning and reflection

  • Consideration of learning
  • Individual thought, action planning communication skills apply with co-coaching, facilitated group review

Forms and procedures for communication

  • One-way versus two-way communication
  • Dissimilar communication methods and their effectiveness
  • Process of communication
  • Cessation of communication
  • Performance, exercise in trios, facilitated whole group discussion

The business communication training will be supported with:

  • An optional participant pre-course questionnaire and pre-course reading on effective communication
  • A colour printed workbook with tips, communication techniques and space for personal notes
  • An electronic pre-course Communication Styles Questionnaire

Introduction to Communication

  • Communication defined
  • The process of communication
  • Models of communication
  • Communication barriers

Communication for academic purposes

  • Introduction to academic writing
  • Summarising, rephrasing and argumentation skills
  • Textual cohesion
  • Avoiding plagiarism

Communication in Organisations

  • Formal communication networks in organisations
  • Casual communication links

Conflict Management and Resolution Plan

  • Conflict handling plans
  • Ethics of Negotiation
  • Causes of conflict
  • Approaches to organisational battle

Communal Speaking and Presentation Skills

  • Working public presentation skills
  • Audience exploration
  • Effective argumentation skills
  • Interview skills

Technical Communication

  • Presenting technical information
  • Tables, graphs, charts, visuals and pictorials
  • Technical reports and proposals
  • Overcoming technical communication challenges

Development Communication

  • Concepts and approaches
  • Various media in rural development
  • Factors influencing communication reception

Persuasive Communication

  • Strategies for effective persuasive communication
  • Persuasive communication appeals ( pathos, logos, ethos)
  • Persuasive communication and advertising

Communication and leadership

  • Leadership principles
  • Communication for effective leadership
  • Direction and communication challenges

Communication for organisational success

  • Communication function in management
  • Strategic communication for organisational success
  • Managing the communication function in organisations

Effective Communication Enquiry


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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.