A Quick Glance

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    Improve your efficiency in planning, protection and optimisation of the organisational processes

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    Learn various methods and techniques that are needed in implementing effective PPO

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    Pentagon Training’s Courses are delivered by highly experienced and qualified instructors

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    Our trainers make sure that the training is enjoyable by giving real-world examples to the delegates

Designing or planning an organisational service is always an important task to look into. Organisations face many issues related to designing, planning or optimisation that affects their quality of service directly. To ensure the service quality, ITIL® Service Capability program came into existence. Organisation uses Planning, Protection and Optimisation techniques to ensure that the services are properly designed and are available whenever needed. ITIL® Service Capability-Planning, Protection and Optimising (PPO) is one of the modules that leads to the ITIL® Expert Certification in IT Service Management.

Pentagon Training’s ITIL® Service Capability-Planning, Protection and Optimising training provide knowledge about the practical aspects associated with the planning, protection and optimisation of quality services and its delivery.

Who should take this course

ITIL® Service Capability- Planning, Protection and Optimisation course is best suited for the following audience:

  • Business process owners
  • Business Managers
  • IT Professionals
  • Those who want to have a better understanding of how the ITIL® Planning, Protection and Optimisation processes can be used for improving the quality of IT service support within an organisation
  • The professionals who have adopted and adapted ITIL® and want to contribute to the service improvement service program within the organisation
  • Those who want to go for ITIL® Expert Certification and this certification is one of the prerequisites
  • The delegates who have attained ITIL® Foundation Certificate and wanted to switch to the higher level of ITIL® Certifications
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Prerequisites

  • The professionals who want to attend ITIL® Service Capability - Planning, Protection and Optimisation course must hold ITIL® Foundation
  • The professionals who are working in the same field and want to upgrade their knowledge and become ITIL® Expert
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What Will You Learn

During ITIL® Planning, Protection and Optimisation course, you will be able to:

  • Understand how the Planning, Protection and Optimisation process support the ITIL® Service Lifecycle
  • Discover various activities and functions used in PPO process
  • Achieve operational excellence by implementing the applications of PPO process and activities
  • Understand the importance of IT Security in organisational processes
  • Identify how IT Security supports PPO
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What's included

  Course Overview

The intent of the ITIL® Service Capability-Planning, Protection and Optimising (PPO) is to test and validate the understanding of organisational practices in IT Service Management as documented in the ITIL Service Lifecycle core publications. Get 4 points towards ITIL® Expert Qualification. The candidates will be able to apply Planning Protection and Optimisation practices during the ITIL® Service Lifecycle and specifically in the following areas:

  • Availability Management
  • Capacity Management
  • IT Service Continuity Management (ITSCM)
  • Information Security Management
  • Demand Management

Exam

Each delegate will have to pass an examination that will be conducted at the end of the training to measure comprehension of the body of knowledge. The exam consists of 8 Multiple Choice, scenario based Questions (MCQ’s). For MCQs, four options will be provided, out of which one would be the correct answer. The delegates must identify the correct answer and proceed. 

One will need to have 70 percent marks to clear the exam. Our trainers will help the delegates to have a deep understanding of the subject. 

The exam is 90 minutes, and one needs to complete all questions within this period only.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All other details regarding exams will be provided during the training by our experts.

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  Course Content

Introduction to Planning, Protection and Optimisation

  • Define Planning, Protection and Optimisation module
  • Scope
  • Purpose and Objectives
  • Lifecycle within Planning, Protection and Optimisation context
  • Value of Service Design
  • Requirements for the services
  • Business Requirements and Drivers
  • Business value of Service Design
  • Comprehensive and Integrated Service Design
  • Strategy and Policy of Service Design
  • Optimise the performance for Service Design
  • Purpose and Objective of Design Coordination Processes
  • Scope of Design Coordination Process
  • Business Value of the Design Coordination Process 

 Introduction to Demand Management

  • Define Demand Management
  • Scope and Objective
  • Business Value
  • Key concepts and terminologies
  • Inputs, Outputs and Triggers
  • Interfaces of the process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges in the process
  • Roles and Responsibilities

Introduction to Capacity Management

  • Define Capacity Management
  • Purpose and Objectives
  • Scope of Capacity Management
  • Business Value
  • Key concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces with Capacity Management
  • Information Management in Capacity Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Availability Management

  • Define Availability Management
  • Purpose and Objectives
  • Scope of Availability Management
  • Business Value
  • Key Concepts and Terminologies
  • Vital Business Functions
  • Methods and Techniques
  • Input, Output and triggers
  • Process Interfaces
  • CSFs and KPIs
  • Risks and Challenges in process
  • Roles and Responsibilities

Introduction to IT Service Continuity Management

  • Define IT Service Continuity Management
  • Scope of IT Service Continuity Management
  • Business Value
  • Key concepts and terminologies
  • Methods and techniques
  • Interfaces of process
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Information Security Management

  • Introduction to Information Security Management
  • Purpose and scope
  • Business Value
  • Basic concepts and terminologies
  • Methods and techniques
  • Input, output and triggers
  • Process interfaces
  • Information Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Technology and Implementation Considerations

  • Overview of Technology and Implementation Considerations
  • Best Practices for implementing services and processes
  • Generic Technology requirements needed for designing services
  • Architecture of Technology and Management
  • Select tools and technology for supporting Service Design
  • Plan and implement service management tools
  • Risks and Challenges
  • CSFs
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ITIL® Service Capability - Planning, Protection and Optimisation Enquiry

 

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

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