A Quick Glance

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    PeopleCert accredits Pentagon Training's ITIL® courses

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    We at Pentagon Training ensures the best quality services with best offers

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    Get to know about the use of ITIL® Release, Control and Validation processes, activities and functions for achieving operational excellence

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    Delivered by highly qualified and experienced instructor with latest study material

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    We offer online, classroom and onsite courses according to your flexibility

While developing any product or service, organisations face many issues either it is with planning, testing or implementing. This is due to lack of standard guidelines. ITIL® Service Capability- Release, Control and Validation course provide guidance on how to evaluate change and manage knowledge for improving decision-making processes within the organisation for enhanced output.

Pentagon Training’s ITIL® RCV course help you to focus on the operational-level process activities and supporting methods and techniques to execute these processes within the organisation.

Who should take this course

ITIL® Service Capability- Release, control and validation course are best suited for the following audience:

  • The professionals who are responsible for the tasks of managing, implementing and consulting IT processes and functions within the organisation
  • Individuals who are involved in IT operations, technical or IT management and want to have more information regarding ITIL® best practices
  • The delegates who want to enhance the working environment at workplace so as to have a better user experience
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Prerequisites

  • The professionals who want to attend ITIL® Service Capability - Release, Control & Validation course must hold ITIL® Foundation Certificate
  • The delegates with Work experience of 2 or 3 years can have better understanding of working principles of the course
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What Will You Learn

ITIL® Service Capability- Release, control and validation courses are intended to provide you with following:

  • You will get to know about the importance of the ITIL® Service Capability- Release, control and validation of providing quality service in or out the organisation
  • You will identify how the various processes in ITIL® service Lifecycle interact with each other to provide better output
  • Discover the metrics to measure ITIL® Service Capability- Release, control and validation
  • You will get to know about the various risks and challenges involved in ITIL® Service Capability- Release, control and validation
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What's included

  Course Overview

Pentagon Training’s ITIL® Service Capability - Release, Control & Validation course provide in-depth knowledge about processes and functions of ITIL® RCV to attain operational excellence. It focuses on the practical application of RCV practices to effectively plan, test and implement the organisational services to meet organisational needs.

Following are some main topics that will be covered during the training:

                          

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.   

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to have a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

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  Course Content

Release, Control and Validation

  • Terms and Definitions
  • Overview of Release, Control and Validation
  • Process and functions of Release, Control and Validation
  • Scope and Objective of RCV
  • Service Transition about RCV Processes
  • Service Transition value to business
  • Interaction of RCV processes with various stage of lifecycle
  • Develop Service Transition Strategy
  • Key initiatives to prepare effective service transition
  • Plan and coordinate service transition activities
  • Service Transition Process support

Service Asset and Configuration Management

  • Definitions
  • Scope and objective
  • Business value
  • Key concepts and principles
  • Methods and techniques
  • Information Management in Service Asset and Configuration Management (SACM)
  • CSFs and KPIs
  • Risks and challenges involved in the process
  • SACM activities performed by Service Operation
  • Roles and Responsibilities

Change Management

  • Define Change Management
  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output and triggers
  • Interfaces of process
  • Role of the Configuration Management System
  • CSFs and KPIs
  • Operational activities
  • Manage and control organisational stakeholder changes
  • Risks and Challenges
  • Roles and Responsibilities

Change Evaluation

  • Define Change evaluation
  • Scope and objective
  • Business value
  • Principles and Policies
  • Key concepts and terminologies
  • Methods and Techniques
  • Evaluation Report Contents
  • Input, output and trigger
  • Interfaces with other processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Risks and Challenges involved in the process
  • Roles and Responsibilities

Release and Deploy Management

  • Definitions
  • Scope and objective
  • Release and Deployment Management Process
  • Business Value
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Managing information in the process of Release and Deployment Management
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities 

Service Validation and Testing

  • Definitions
  • Scope and objective
  • Business value
  • Key concepts and principles
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Request Fulfilment

  • Define Request Fulfilment
  • Scope and objectives
  • Business value
  • Basic concepts and terminologies
  • Methods and Techniques
  • Input, output and triggers
  • Process interfaces
  • Information management in Request Fulfilment
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Knowledge Management

  • Definitions
  • Scope and objective
  • Business value
  • Basic Concepts and Principles
  • Methods and Techniques
  • Input, output and triggers
  • Interfaces with other processes
  • Information Management in the Knowledge Management process
  • CSFs and KPIs
  • Risks and Challenges
  • Relationship between the Knowledge Management Process and CSI
  • Roles and Responsibilities

Technology and Implementation Considerations

  • Definitions
  • Technology requirements for supporting process capabilities
  • Management of change in the operations
  • Assess and manage risks in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management tools
  • Collaboration
  • Configuration Management System
  • Plan the implementation of Service Management tools
  • Implement considerations
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ITIL® Service Capability - Release, Control & Validation Enquiry

 

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Canterbury

Pentagon Training magnificent venue located in Canterbury has all of the modern learning resources necessary to pass any course. The Most popular training courses at this venue is PRINCE2 Training which helps you learn how to use the techniques of project management in your projects. The Project Management courses at Canterbury are also very famous as it helps you to understand how to manage the project.

We also provide courses such as PRINCE2, MSP, APMP, Risk Management, MS Office Training, Value Management, ITIL and PMP in Canterbury, which can help you upgrading your skills to become a highly Skilled and knowledgeable project manager. The professional instructors at this venue have a huge experience and will support you during the course. If you want to any information about our great courses in Canterbury, please contact us on 0800 0355 832.

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