A Quick Glance

The organisations need infrastructure skills for business. The CompTIA (Computing Technology Industry Association) is a unified voice in the IT community. It offers A+ Certification to confirm the essential infrastructure skills. Infrastructure skills are required to install, manage and configure the computing equipment. Without these IT skills, the business will not be able to get the productive output. So We, at Pentagon Training, provide necessary hardware and software skills to delegates.

Our CompTIA A+ course covers the understanding of Windows and its supporting networks. The delegates will learn about peripherals and adapters. CompTIA training enables candidates to get knowledge on virtualization and desktop imaging.

Who should take this course

The target audience for this course are:

  • Desktop Engineer
  • Support Engineer
  • Maintenance Engineer
  • Computer Administrator
  • PC Support Analyst


There are no prerequisites for this course but the knowledge of IT infrastructure elements and windows system are recommended.


What Will You Learn

After attending this training, the delegates will be able to:

  • Install, configure, and troubleshoot MS Windows
  • Understand Linux and Mac operating systems
  • Use Anti-virus tools
  • Recover from malware infections
  • Configuration of control measures such as authentication, security policy, encryption, and firewalls

What's included

  Course Overview

The A+ course imparts knowledge about installation, configuration and maintenance of the infrastructure system. They will know about the troubleshooting and problems that require troubleshooting. After completing this course, the candidates will achieve the CompTIA certificate.


  Course Content

Module 1:  An Overview of Windows

  • An Introduction to Windows Operating System
  • Defining Windows Vista, 7 and 8
  • Understanding system requirements and upgrade paths
  • Identifying Administration Tools
  • An Introduction to Control Panel and System Properties
  • Recognising Administrative Tools
  • What is Windows Registry?
  • Storage Management
  • Recognising Disk Partitions and File Systems
  • Defining Mount Points and Disk Images
  • Adding Arrays
  • File Management
  • Navigating Directories and File Management using a Command Prompt
  • Managing Applications, Software and Services

Module2: Supporting Windows

  • Device Management
  • Configuration of Hardware
  • Usage of Device Manager
  • Understanding Sound and Display Settings
  • Managing Performance and Viewing System Information
  • Observing Performance
  • Using Advanced System Properties
  • Troubleshooting Windows, Models, and Processes
  • Troubleshooting Windows and Application Errors
  • Handling Users and Group Accounts
  • Installing Windows and Boot Methods
  • Organising the Hard Disk and Implementation an Attended Installation
  • Troubleshooting Boot Problems
  • An Introduction to BIOS and UEFI
  • Restoring System
  • Using Advanced Boot Options Menu
  • Repairing System and Reinstallation
  • An Introduction to Maintenance and Backup
  • Understanding Disk Maintenance Utilities and Task Scheduler
  • Understanding Patch Management and Data Backup
  • Restoring User Profiles
  • An Introduction to Threats and Vulnerabilities
  • Understanding Security Fundamentals, Policies, and Engineering
  • Network Footprinting and fingerprinting
  • Approaches of Network Attack
  • Defining Viruses and Malware
  • Malware Types
  • Anti-virus software and symptoms
  • Understanding Quarantine and Remediation
  • Avoiding Malware Infections
  • Securing Workstations
  • Workstation, Digital, and Physical Security
  • Securing Data
  • Data and Corporate Security Policy
  • Data Encryption and Disposal Methods
  • Understanding Data Incident Response Policies

Module3: Supporting Windows Networks

  • Network Connections and IP Configuration
  • An Introduction to network card properties
  • Establishing Internet Connections and Remote Access Utilities
  • Obtaining Network Connections
  • Windows, Network and Host Firewalls
  • Getting SOHO Networks
  • Shared Resources Configuration
  • An overview of Domains, Workgroups, and Homegroups
  • File and Folder Sharing Configuration
  • Understanding NTFS File and Folder Permissions
  • An Introduction to Virtualization and Services
  • Security Requirements and Cloud Computing
  • Networked Host Services

Module4: An Overview of Linux, OS X, and Mobile OS

  • An Introduction to Linux Operating System
  • Identifying Linux Distros and Shells
  • Attaining Linux File System
  • Handling Linux User Accounts
  • An Introduction to OS X
  • OS X File systems, software management, networking, and troubleshooting
  • Cellular Data Networks and Wi-Fi and Bluetooth Networks
  • An Introduction to Mobile OS Security and Troubleshooting
  • Understanding Mobile OS Security, Access Control, and Policies
  • Troubleshooting Mobile OS, Wireless and Security Issues
  • An Introduction to Safety and Environmental Processes
  • Defining Local Government Regulations and Electrical Safety
  • Describing Cable Management and Lifting Methods
  • Defining Disposal and Recycling
  • An Introduction to Cable Management and Lifting Techniques
  • Understanding Customer Service and Communication Skills

Module5: An Introduction to Peripherals and Adapters

  • Defining motherboard components
  • Describing System Case Types and disassembling a PC
  • Understanding Motherboard Layout and Sizes
  • Defining Bus Architecture and Motherboard Components
  • An Introduction to connection interfaces
  • Describing various types of ports and devices
  • Installation and configuration of peripherals
  • An Overview of display devices and its types
  • Troubleshooting display problems
  • An Introduction to audio and multimedia device
  • Defining storage devices and adapters
  • An Overview of Flash and Tape drives

Module 6: System Components

  • Introducing various kinds of mass storage devices
  • An overview of many types of memories, Central Processing Unit
  • Architecture, Features and Packaging of CPU
  • An Introduction to BIOS and UEFI
  • Components, devices and BIOS security configuration
  • Defining electrical circuits and Power Supply Unit
  • PSU Installation

Module7: Troubleshooting and Mobile Devices

  • An Introduction to Troubleshooting System Components
  • Troubleshooting power and hardware problems
  • Troubleshooting Post and motherboard components
  • Describing Laptop types and features
  • Kinds of mobile devices
  • Defining Mobile Accessories and Ports
  • Troubleshooting mobile displays

Module8: Printer and Network Hardware

  • Various types of printers
  • Installing, Configuring, Sharing and Networking printers
  • Maintaining various kinds of printers
  • Troubleshooting print types and errors
  • An overview of network architecture
  • Network topologies, OSI Model and Types of network
  • An overview of Ethernet networks
  • Describing cablings
  • An overview of Hubs, Bridges and Switches

CompTIA Training

What is CompTIA Certification?

The full form of CompTIA is Computing Technology Industry Association. It issues certifications to the persons who complete the training provided by accredited training providers and pass the respective exam. CompTIA was created in 1982. It delivers the professional certification in over 120 countries and provided certifications to 2.2 million people. 

The CompTIA’s expansion results into the increased membership from 2050 members to more than 50,000 in 2015. It launched the Dream IT program in 2014 for girls and women in the United States who are the aspirants for the IT industry. It launched the online resource for schools in June 2015. 

Steps for achieving CompTIA certification:

  • The first step is to enrol into the levels of CompTIA Certification. These levels are:
    • A+ Level: The candidates who want to start a career by recognising the IT infrastructure should attend Foundation course.
    • Security+ Level: This level provides the skills about risk identification and resolution.
    • Network+ Level: Get the expertise level networking skills in this level.
  • After selecting one of the levels, the delegates can enrol into courses by one of the delivery methods such as online training, instructor-led and self-study training.
  • The candidates have to book for the required exam.

What is IT Security?

The Information Technology’s security is the protection of digital information and IT resources from Internal, external and malicious threats. The protection mechanism includes threat detection and prevention by using the security policies, software tools and IT services. There are two types of security. One is data information security and second is computer security.

The need of Security:

  • The security is needed to defend against the attackers and hackers.
  • The essential information should not be accessed by the unauthorised persons.

Various kinds of attacks:

Without the proper security, the network may subject to attack. There are two types of attacks:

  • Passive attacks: These attacks are executed just to monitor the information.
  • Active attacks: These attacks alter the data intentionally to destroy the data of a system or network.

The software and network system is vulnerable to the following types of attacks:

  • Denial-of-Service attack: It hinders the system performance by not permitting the authorised users to use the assets.
  • Sniffer attack: These attacks can attack the system by using the sniffer software which helps them to read the information and analyse the network.
  • Brute-Force attack: The intruders try passwords with the hope of guessing them. They can also use keys which are generated from the passwords to guess the password.


CompTIA A+ Certification Schedules

Course Name Duration Dates Price
CompTIA A+ Certification 5 days Birmingham
CompTIA A+ Certification 5 days Birmingham
CompTIA A+ Certification 5 days Birmingham
CompTIA A+ Certification 5 days Birmingham
CompTIA A+ Certification 5 days Birmingham
CompTIA A+ Certification 5 days Birmingham

About Birmingham

Birmingham with a population of 1,101,360 (as of 2014) is a city in the West Midlands, England. Birmingham gained importance when the Industrial Revolution started. This saw many advances in science and technology. Economic development responsible for today’s industrial society also happened during this period. By 1791, Birmingham was being referred as the first manufacturing town in the world.

The Brummies will always remember the years from 1940 to 1943. The Germans heavily bombed Birmingham during this period. Though this caused a lot of damage, the efforts of the planners and designers led to the redevelopment of Birmingham in the coming decades.

Going by the city’s nickname Brum, its citizens are called Brummies. The dialect of Birmingham is Brummagem.There is a distinctive Brummie accent and dialect.


Primary and Secondary

Birmingham City Council is England's largest local education authority. It is directly or indirectly responsible for all the schools in Birmingham. It provides around  3,500 adult education courses throughout the year. The Birmingham City Council runs most of the community schools . However, there are a large number of voluntary aided schools within the state system. Since the 1970s, most secondary schools in Birmingham have been 11-16/18 large schools. Post GCSE students have the choice of continuing their education in either a school's sixth form or at a college.

Further and higher education

Birmingham is home to five universities. The city also hosts major campuses of the University of Law and BPP University, as well as the Open University's West Midlands regional base. In 2011 Birmingham had 78,259 full-time students aged 18–74. This number was  more than any other urban location in the United Kingdom outside London. Birmingham has 32,690 research students, also the highest number of any major city outside London.


 Warwickshire County Cricket Club play at Edgbaston Cricket Ground. The ground  also hosts test cricket and one day internationals. It is the largest cricket ground in the United Kingdom after Lord's. Edgbaston was the scene of the highest ever score by a batsman in first-class cricket, when Brian Lara scored 501 not out for Warwickshire in 1994.