ITIL® Service Lifecycle - Managing Across The Lifecycle

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Introduction
Course Details
Course Content
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A Quick Glance

Globally recognised qualification for effective IT Service Management
Pentagon Training provides the delegates with the latest study material available
Pentagon Training has an extremely high pass rate
Our courses are delivered in luxury venues
Trusted by many leading brands worldwide

As an ITIL® Expert, it is important to understand how all phases of ITIL® Lifecycle interacts with each other. ITIL® Service Lifecycle - Managing Across The Lifecycle is the final step in attaining an ITIL® Expert qualification. The delegates will be able to know about the strategic design, deployment and management of capabilities and resources for IT Service Lifecycle. This training addresses and interfaces interactions and organisational requirements between the processes addressed in the following five core ITIL® publications:

Who should take this course

ITIL® Service Lifecycle- Managing Across the Lifecycle course is best suited for the following audience:

Supervisors
IT Development Practitioners
Senior IT Managers
Chief Information Officers
IT Operations Practitioners
The professionals who want to have an understanding of business and management level ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
This is the final module for professionals seeking the ITIL® Expert in IT Service Management Certificate.

ITIL® Foundation Certification required before attending this course
One must have attained 17+ credits before attending this course

Get to know about the core principles that are used in ITIL®
Learn to manage all phases of Service Lifecycle rather than single phase
Identify the value of implementing the concept of service lifecycle
Learn how to deliver effective services across the lifecycle
Discover various ways for organising transitioning services

Exam(s) included

Certificate

Key Learning Points

Tutor Support

Course Overview

In Pentagon Training’s ITIL® Managing Across the Lifecycle, the delegates will examine the interfaces and interactions between the processes or operations covered in the service lifecycle. This training helps candidates to combine the knowledge of different ITIL® areas in the service lifecycle into a single service management strategy.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to have a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Managing Across the Lifecycle

Define Managing Across the Lifecycle
Basic concepts and terminologies
Prerequisites for the Managing Across the Lifecycle exam
Structure and scoring of the Managing Across the Lifecycle exam
Managing Across the Lifecycle exam case study

Key Concepts of the Service Lifecycle

Define Services and service management
Role of IT service management
Element of assessment
Risk Management Styles
knowledge management importance and the SKMS
Business value of various ITIL® lifecycle stages
Organising operations and functions for service management
Effect of clarifying roles and responsibilities
Use of RACI

Integrate Service Management Processes Across the ITIL® Service Lifecycle

How to integrate service management procedures across the ITIL® lifecycle
Input and output of various lifecycle stages
Relationship between various stages of ITIL® service lifecycle
Value and interfaces of the different processes in service management

Communication and Stakeholder Management

Business relationship management across the lifecycle
Plan of action coordination
Communications and commitment in ITIL® lifecycle
Stakeholder management and communication
Use of service models
Planning Communication
Business relationship management in the communication activities

Manage various services Across the ITIL® Lifecycle

Define services across the service lifecycle
Operations staff in another stage of service lifecycle
An approach to balanced design and its importance
Information sources that are helpful in the service implementation and improvement
Factors relevant to strategic assessments
Service transition lifecycle stages
Handling services across the lifecycle
Efficient and effective service management with design coordination and move strategy and support
Challenges, risks, and critical success issues

Governance, Roles, People, Competence, and the Organization

Management, activities, framework, and governance bodies
Relating strategy to governance
Service providers set direction, policy and strategy
Change management
Management systems
Establish and maintain a service management system
Organisation development and departmentalization
Logical structure for a service provider
Functions and the types of services providers
Implementing and sourcing strategies

Introduction to Measurement

Measure and demonstrate value
Determine and use metrics
Approaches to effective control and monitoring
Use of event management tools

Implement and Improve capabilities of Service Management

Implement service management, its processes
Types of assessments and conducting assessments
Techniques to improve service management
Methods for implementing service management
Business value of service portfolio management

ITIL® Service Lifecycle - Managing Across The Lifecycle Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Warrington

Warrington, located 20 miles east of Liverpool and on the banks of the River Mersey, has an estimated population of 207,700, more than double that of 1968 when it became a New Town. Warrington is the largest town in the county of Cheshire.

Warrington was founded by the Romans on the River Mersey. Later the Saxons established a new settlement at the same place. During the Middle Age, it developed as a market town. Since then the textile and tool industry flourished in Warrington.

In history of Lancashire, the growth and development of Warrington matched with the Industrial Revolution, mainly after the Mersey was made navigable in the 18th century. The West Coast Main Line begins from north to south through the town. The Ship Canal of Manchester divides through the south of the borough. The motorways such as M6, M62 and M56 creates a partial box around the town.

The latest Borough of Warrington was made in 1974 by the merging of the former County Borough of Warrington, the Warrington Rural District, the Lymm Urban District, part of the Runcorn Rural District, part of the Golborne Urban District, , and part of the Whiston Rural District.

Sports

Rugby league is the town's important sport in the form of Warrington Wolves. The club moved in 2003 to the Halliwell Jones Stadium, Wilderspool Stadium. Warrington RLFC is the only team to have played every season in the top flight of rugby league. They recently put themselves back on the map as one of the leading rugby clubs in the country by taking home the Challenge Cup for two years running in 2009 and 2010 and a further triumph in 2012. This was won by them for the first time since 1973. They also reached the Cup Final in 2016, where they lost to Hull FC. 2011 also saw the Wolves gain the Super League Leaders Shield for the first time (which they won again in 2016), and 2012 saw them appearing in the Super League Grand Final for the first time versus Leeds Rhinos with the chance to become only the third team to win the Challenge Cup/Grand Final double – however, they lost. They also reached the Grand Final again in 2013 and 2016, losing to Wigan Warriors both times.