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The design and delivery of technology is crucial to success of every business. ITIL® Service Lifecycle - Service Design course focuses on designing new IT services as well as changing or improving the existing ones. ITIL® Service Lifecycle- Service Design is one of the certifications in ITIL® Service Lifecycle. This course includes processes, principles and policies that are needed for designing a quality service.

Pentagon Training’s ITIL® Service Lifecycle - Service Design provides in depth knowledge regarding creating and launching product and services for meeting the requirements of the organisation.

Who should take this course

  • The professionals who have attained ITIL® Foundation certificate and wanted to switch to the higher level ITIL® Certifications
  • Those who want to have a practical understanding of the service design process
  • Individuals who want to improve the quality of IT Service within an organisation

 

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Prerequisites

The professionals who want to attend ITIL® Service Lifecycle - Service Design course must hold ITIL® Foundation Certificate.

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What Will You Learn

  • Learn about the technology and implementation requirements needed for service design
  • Identify various functions and activities involved in each process of service design phase of ITIL® Service Lifecycle
  • Determine the CSFs, KPIs, risks and challenges associated with the service design
  • Learn the roles and responsibilities of team members or leaders involved in the designing IT service
  • Identify the metrics to measure performance in service design
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What's included

  Course Overview

The intent of the ITIL® Service Lifecycle - Service Design course is to enable the holders of ITIL® Foundation certificate to have a comprehensive understanding of the processes that are described in the Service Design phase of the ITIL® Service Lifecycle. Our certified trainer will help the delegates to understand how service design is related to the other phases of the service lifecycle.

 

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.           

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of various concepts of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

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  Course Content

Introduction to Service Design

  • Overview of Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Different Principles of Service Design

  • Overview of Principles
  • Service Composition and four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction to Design Coordination Process

  • Define coordination process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Service Level Management Processes

  • Define Service Level Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Supplier Management Process

  • Define Supplier Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Availability Management Processes

  • Define Availability Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Capability Management Process

  • Define Capacity Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Process of Information Security Management

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Organising Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Technology and implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
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ITIL® Service Lifecycle - Service Design Enquiry

 

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Exeter

Located in Devon, England, Exeter has a population of 129,800 citizens (as of 2016). It lies on the River Exe, around 37 miles northeast of Plymouth. In Britain, it was the most south-westerly settlement of the Romans. During the Middle Ages and after that Exeter became a religious centre with the Exeter Cathedral coming up in the 11th Century. During the Reformation, Exeter became Anglican. The 19th century saw Exeter rise as a trade centre for wool and wool products. The First World War brought a decline to this trading city and it could not be rebuilt till after the Second World War. As of now, Exeter flourishes as a business centre and a place for tourism.

Public Services

The Devon and Cornwall Constabulary provide policing services in Exeter. They are based at  Middlemoor in the east of the city. The fire service is provided by the Devon and Somerset Fire and Rescue Service with two fire stations located at Danes Castle and Middlemoor. A hospital by The Royal Devon and Exeter NHS Foundation Trust is located to the south-east of the city centre. There are ambulance services also in Exeter which are provided by South Western Ambulance Service NHS Trust.

Landmarks

Some of the prominent buildings in Exeter are:

  • The Cathedral
  • Nicholas Priory
  • Mary Steps Church
  • The Exeter Synagogue
  • Ruins of Rougemont Castle
  • The Guildhall
  • The Custom House
  • The Devon County War Memorial

Northernhay Gardens

Northernhay Gardens is the oldest public open space in England that was laid out in 1612 for Exeter residents. The Northernhay Gardens reflect a Victorian design. It is home to various monuments. The monuments included are the war memorial by John Angel, The Deer Stalker statue by E. B. Stephens, and the Volunteer Memorial from 1895. There are also the statues of John Dinham, Thomas Dyke Acland and Stafford Northcote.

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