ITIL® Service Lifecycle - Service Design

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+44 1344 961530

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info@pentagonit.co.uk

Introduction
Course Details
Course Content
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A Quick Glance

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Get to know about the relation between different stages of ITIL® Service Lifecycle
Pentagon Training’s ITIL® courses are fully accredited by PeopleCert
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Delivered by certified and experienced trainers

The design and delivery of technology is crucial to success of every business. ITIL® Service Lifecycle - Service Design course focuses on designing new IT services as well as changing or improving the existing ones. ITIL® Service Lifecycle- Service Design is one of the certifications in ITIL® Service Lifecycle. This course includes processes, principles and policies that are needed for designing a quality service.

Pentagon Training’s ITIL® Service Lifecycle - Service Design provides in depth knowledge regarding creating and launching product and services for meeting the requirements of the organisation.

Who should take this course

The professionals who have attained ITIL® Foundation certificate and wanted to switch to the higher level ITIL® Certifications
Those who want to have a practical understanding of the service design process
Individuals who want to improve the quality of IT Service within an organisation

Prerequisites

The professionals who want to attend ITIL® Service Lifecycle - Service Design course must hold ITIL® Foundation Certificate.

Learn about the technology and implementation requirements needed for service design
Identify various functions and activities involved in each process of service design phase of ITIL® Service Lifecycle
Determine the CSFs, KPIs, risks and challenges associated with the service design
Learn the roles and responsibilities of team members or leaders involved in the designing IT service
Identify the metrics to measure performance in service design

Exam(s) included

Certificate

Key Learning Points

Tutor Support

Course Overview

The intent of the ITIL® Service Lifecycle - Service Design course is to enable the holders of ITIL® Foundation certificate to have a comprehensive understanding of the processes that are described in the Service Design phase of the ITIL® Service Lifecycle. Our certified trainer will help the delegates to understand how service design is related to the other phases of the service lifecycle.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of various concepts of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

Course Content

Introduction to Service Design

Overview of Service Design
Key concepts and terminologies
Scope and objectives of Service Design
Service Design Processes
Service Design value
Fundamentals of Service Design
Inputs and Outputs of Service Design

Different Principles of Service Design

Overview of Principles
Service Composition and four Ps of Service Design
Major aspects of Service Design
Benefits of taking balanced approach to Service Design
Service and Business requirements
Design Activities and its Constraints
Principles of Server-Oriented Architecture
Service Design Models

Introduction to Design Coordination Process

Define coordination process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Roles and Responsibilities

Introduction to Service Catalogue Management Process

Define Service Catalogue Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Service Level Management Processes

Define Service Level Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Supplier Management Process

Define Supplier Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Availability Management Processes

Define Availability Management process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Capability Management Process

Define Capacity Management Process
Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to IT Service Continuity Management Process

Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Process of Information Security Management

Scope and Objective
Business value
Key concepts and terminologies
Input, output, methods and activities
Interfaces of process
CSFs and KPIs
Risks and Challenges
Key Service Management Roles

Introduction to Organising Service Design

Functional Role Analysis
RACI Matrix in designing process
Functions within Service Design stage
Business Impact Analysis

Technology and implementation Analysis

Process Implementation Practices
Generic requirements for Technology
Applying evaluation criteria for technology and processes
Plan and implement Service Design Management Technologies

ITIL® Service Lifecycle - Service Design Enquiry

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Watford

Watford is a town located in Hertfordshire, England, located 17 miles to the northwest of central London .

The town developed on the River Colne on land that belonged until the 16th century to St Albans Abbey . During the 12th century a charter was granted allowing a market and building St Mary's Church began. The town grew modestly. It was assisted by travellers passing through to Berkhamsted Castle and the royal palace at Kings Langley. A big house was built at Cassiobury in the 16th century. This was partly rebuilt in the 17th century and another substantial house was built nearby at The Grove. Connections with the Grand Junction Canal and the London and Birmingham Railway allowed the town to grow more rapidly. The paper-making mills, such as John Dickinson and Co. at Croxley, influencing the development of printing in the town which continues today. Two brewers Benskins and Sedgwicks flourished in the suburb until their closure in the late 20th century. Both the 2006 World Golf Championship and the 2013 Bilderberg Conference took place at The Grove.

Watford is first cited in an Anglo-Saxon charter of 1007 as one of the places marking the boundary of "Oxanhaege".

The Industrial revolution

For many centuries, Watford relied on agriculture. The Industrial Revolution brought the Grand Junction in 1798 and the London and Birmingham Railway in 1837. The land-owning interests permitted the canal to follow closely by the river Gade. Although the road and canal follow the easier valley route, the railway company was forced to build an expensive tunnel.

Parks

There are 43 public parks, gardens, recreation grounds and allotments in Watford. Of these, eight have been awarded a Green Flag, in recognition of their quality.

· Cassiobury Park

· Cheslyn House and Gardens

· Woodside Park

Theatres

· Watford Colosseum

· Watford Palace Theatre

· The Pump House

Sports

Watford is home to professional football team Watford F.C., who reached the 1984 FA Cup Final. They won the Nationwide Division Two championship in 1998. In the following season (1998–99) they reached the Premier League. The club was relegated the next season. After five years of uncertainty, Watford won the Football League Championship Play-Off Final. This helped them achieve promotion to the Premier League in 2006, this time beating Leeds United A.F.C. by three goals to nil. The club was relegated to the Football League Championship after a single season (2006–2007) in the Premier League. They were promoted to the Premier League in 2015, after finishing 2nd in the Championship. Singer-songwriter Sir Elton John is a keen, long-term supporter of Watford F.C. and a former club chairman. He still maintains his links with Watford as Honorary Life President. Between 1997 and 2013 the club shared its ground, Vicarage Road, with Saracens Rugby Football Club.

Watford has a Non-League football team Sun Sports F.C. who play at The Sun Postal Sports & Social Club. Watford were home to the Watford Cheetahs American Football team. The team played their home games at Fullerians R.F.C. between 2008 and 2012. Glen Rovers, are another team who play both Hurling and Gaelic Football in Watford. The town also has a cricket team, Watford Town, and several Sunday League football clubs.