A Quick Glance

Nowadays, almost every business relies on the technology to enhance their productivity. So it is important for all the organisations to have a detailed set of practices for IT Service Management to manage the operations effectively. The ITIL® was developed by CCTA (Central Computer and Telecommunications Agency) in the 1980s to overcome this issue. ITIL® stands for Information Technology Infrastructure Library.  ITIL® online training provides a modular approach for the ITIL® framework. ITIL® help organisations to become more effective and efficient across a range of key business capabilities including IT Service Management, programs, project and security.

ITIL Online Training Courses

Course Information

ITIL® framework offers best practice guidelines on almost every service management. ITIL® helps the professionals, to deliver effective services to the customers. ITIL® plays an effective role in following:

  • IT and strategic business planning
  • Demonstrating the business value of IT
  • Manage constant business and IT change
  • Measure the effectiveness and efficiency of IT organisation
  • Implement continuous improvement
  • Achieve and demonstrate value for money and ROI (Return on Investment)
  • Integrate and align IT and business goals

What are the Benefits of taking ITIL® training?

The organisations can improve the productivity, optimise costs and enhance the user experience by implementing IT service management best practices as described in ITIL®. Adopting and adapting ITIL® in the organisation enables the service providers to:

  • Improve the productivity by support the result or outcome of the business
  • Optimise the experience of customer to make them your permanent customer
  • Manage or control the risk and challenges associated with the business
  • Continually improve the organisational services to lead the market


ITIL® Service Lifecycle

ITIL® Framework is completely based on Service Lifecycle.

ITIL® Service Lifecycle includes five core phases. The entire ITIL® core library consists of 5 volumes that represent each phase of the Service Lifecycle.




ITIL® Foundation

ITIL® Foundation course provides an introduction to the subject of Service Management and familiarises the delegates with the following five core volumes that comprise ITIL®:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement


ITIL® Practitioner

In ITIL®  Practitioner course, various concepts and terminologies that are learnt in ITIL®  Foundation can be implemented. ITIL®  Practitioner Certification is designed to successfully implement service improvements based on the ITIL®  philosophy of “adopt and adapt”.


ITIL® Intermediate

ITIL® Intermediate Certifications consists of multiple modules, and each module has a different path that can be selected. The ITIL® Intermediate courses are very useful in understanding the framework to implement ITIL® in the organisation. ITIL® Intermediate Certification consists of following modules:

  1. ITIL® Intermediate (Lifecycle Stream)
  2. ITIL® Intermediate (Capability Stream)


ITIL® Expert

ITIL® Expert is intended for those professionals who are interested in demonstrating a higher level of knowledge or understanding regarding ITIL®.

You must hold the following for the ITIL® Expert certification:

  • You must have minimum 17 credits from the Foundation, Practitioner and Intermediate modules
  • You must take and pass The Managing Across the Lifecycle (MALC) module to achieve a total of 22 credits



ITIL® Master

ITIL® Master Certification validates the delegate’s ability to apply principles, methods, and techniques from ITIL® within the organisation

You must hold the following for the ITIL® Master qualification

  • You must reach the ITIL® Expert levels
  • You should have work experience of IT service management for at least 5 years in any higher management advisory levels






ITIL Online Training Enquiry


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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.