Nowadays, almost every business relies on the technology to enhance their productivity. So it is important for all the organisations to have a detailed set of practices for IT Service Management to manage the operations effectively. The ITIL® was developed by CCTA (Central Computer and Telecommunications Agency) in the 1980s to overcome this issue. ITIL® stands for Information Technology Infrastructure Library. ITIL® online training provides a modular approach for the ITIL® framework. ITIL® help organisations to become more effective and efficient across a range of key business capabilities including IT Service Management, programs, project and security.
ITIL® framework offers best practice guidelines on almost every service management. ITIL® helps the professionals, to deliver effective services to the customers. ITIL® plays an effective role in following:
What are the Benefits of taking ITIL® training?
The organisations can improve the productivity, optimise costs and enhance the user experience by implementing IT service management best practices as described in ITIL®. Adopting and adapting ITIL® in the organisation enables the service providers to:
ITIL® Service Lifecycle
ITIL® Framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases. The entire ITIL® core library consists of 5 volumes that represent each phase of the Service Lifecycle.
ITIL® Foundation course provides an introduction to the subject of Service Management and familiarises the delegates with the following five core volumes that comprise ITIL®:
In ITIL® Practitioner course, various concepts and terminologies that are learnt in ITIL® Foundation can be implemented. ITIL® Practitioner Certification is designed to successfully implement service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate Certifications consists of multiple modules, and each module has a different path that can be selected. The ITIL® Intermediate courses are very useful in understanding the framework to implement ITIL® in the organisation. ITIL® Intermediate Certification consists of following modules:
ITIL® Expert is intended for those professionals who are interested in demonstrating a higher level of knowledge or understanding regarding ITIL®.
You must hold the following for the ITIL® Expert certification:
ITIL® Master Certification validates the delegate’s ability to apply principles, methods, and techniques from ITIL® within the organisation
You must hold the following for the ITIL® Master qualification
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