ITIL® Online Expert

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Introduction
Course Details
Course Content
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A Quick Glance

Ensure better results by implementing ITIL® framework within your organisation
Delivered by highly qualified and trained instructors
Our instructors make training very enjoyable by giving real world examples
Achieve operational excellence by using activities and functions of ITIL® framework
Get technical assistance throughout the training session

ITIL® Online Expert courses are intended for those who are interested in demonstrating a superior level of knowledge of ITIL® through their ITIL® Certification. ITIL® can be achieved only by accumulating 22 credits. During the training sessions, the delegates will directly interact with the instructor via virtual classes. We recommend the delegates should have some prior exposure to the basic concepts and terminologies used in ITIL®.

Who should take this course

Although the certification is good for everyone but is best suited for the following:

IT planners or designers
IT audit managers
IT consultants
IT service designers
IT senior managers
IT program managers
IT security managers
Chief Technology Officers (CTO’s)
Chief Information Officers (CIO’s)
IT architects
Those who are seeking for ITIL® Master Service Management Certification
The professionals who want to enhance their knowledge in the field of IT Service Management can also go for this certification

The candidate must have 22 credits before attending ITIL® Online Expert course
The delegate must hold ITIL® Foundation Certification before attending this course

Get superior knowledge on IT Service Management
You can apply for ITIL® Master Level after completing this course
Give best to your organisation after completing this course
Get to know about the purpose, principles and objectives of ITIL® Lifecycle
Establish and manage governance in a service management organisation
Determine how to integrate and implement various IT processes of IT Service Management across the lifecycle
Identify metrics to measure IT services and associated activities

Course Overview

ITIL® Expert course is training programme that combines all the ITIL® intermediates certifications into one integrated package. It is the combination of ITIL® Service Lifecycle and ITIL® Service Capability.

ITIL® Service Lifecycle

ITIL® Service Lifecycle course is intended for those who want to focus on the process and practice elements used in the organisation and those who want to have an understanding regarding management capabilities that are required to deliver quality services. It focuses on the following modules:

ITIL® Service Capability

ITIL® Service Capability is designed to help the delegates to gain knowledge in more than one service processes. The capability stream focuses on the practical application of Operational Support and Analysis (OSA), Planning, Protection and Optimisation (PPO), Release, Control and Validation (RCV) and Service Offerings and Agreements (SOA) for enabling IT operations, financial Management and application management.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam.

The exam will be of the specific period of time, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.