Course Content
- The Context for Business Process Modelling
- The purpose for process modelling
- Applying modelling techniques
- The hierarchy of process modelling
- The difference between process, task and functional modelling
- Relationships between process models in the hierarchy
- Approaches to business process modelling
- Business Process Modelling and Notation (BPMN)
- Strategic context and business objectives
- Value Chain Analysis
- Process task and functional modelling
- Modelling an organisational view of processes
- Activity diagrams
- Differences between the process and function
- Definition of a business process
- Business process measurements and metrics
- Processes hierarchies and delivering value
- Documenting Tasks and Flows
- Identifying tasks
- Documenting task steps
- Identifying business rules
- Task performance metrics
- Evaluating and Improving Business Processes
- Identifying problems with current processes
- Analysing the process flow
- Analysing tasks, handoffs and performance
- Identifying and questioning business rules
- Modelling the ‘to be’ process
- Identifying new measurements and standards
- Transition
- Re-engineering organisational processes
- Defining roles and skills profiling
- Change management
- Integration of process modelling and requirement definition
- Exam Prep
- Course review to reinforce key exam topics
- Hints and tips
- Practice exam questions

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Introduction
Course Details
Course Content

London