A Quick Glance

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    Build a career in service management to get more success and opportunities in future projects

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    Get essential skills needed to apply ITIL® in the organisation

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    PeopleCert accredits all ITIL® courses of Pentagon

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    Delivered by certified instructors in luxury venues

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    Courses are delivered in various modes like classroom, online and on-site according to the comfort of the customers

As the dependency on IT services increased, a method was needed using which the IT operations can be handled. To solve this, ITIL® (Information Technology Infrastructure Library) was introduced that focuses on aligning IT services with the needs of the business. ITIL® is most commonly used the framework to manage IT services. It provides a structure to manage and deliver different services for consistent and better user experience. In ITIL®  Practitioner course, learn to implement various concepts and terminologies learnt in ITIL®  Foundation. ITIL®  Practitioner Certification is designed to successfully implement service improvements based on the ITIL®  philosophy of “adopt and adapt”.

Pentagon Training’s ITIL® Practitioner training provides a comprehensive understanding of the ITIL® framework to meet requirements of the organisation by using continual service improvement approach.  

 

Who should take this course

Target Audience

ITIL® Practitioner is best suited for the following audience:

  • IT professionals who want to have details understanding of the principles of service improvement
  • Those who hold ITIL® Foundation Certificate can enrol for this course
  • The professionals who are involved in IT development, IT operations, and IT service management
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Prerequisites

The professionals who want to attend this course must hold ITIL® Foundation certificate with them. Having some prior experience in this sector can be beneficial for the candidates.

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What Will You Learn

  • Learn to use IT Service Management concepts that are key drivers of continual service improvement
  • Apply the ITSM guiding principles in context of real world
  • Determine how to use metrics and measurement for enabling continual service improvement
  • Learn how to communicate effectively with team members involved in the team
  • Apply organisation change management to support continual service improvement
  • Get to know about various tips and tricks needed to clear the ITIL® Practitioner exam by our trainer
  • Apply CSI approach for managing process improvements in a given organisational context
  • Determine the use of various measurement tools and techniques for continual service management within the organisation

 

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What's included

  Course Overview

Pentagon Training introduces ITIL® Practitioner course that helps the delegates to apply and understand ‘how’ to use the guidance of ITIL®  for delivering service improvement within the organisation. This course focuses on the practical application of the concepts and principles that are used in ITIL®  Foundation. Our courses are delivered by experienced and certified trainers who have extensive experience in their domain. The intent of the course is to make the concepts and terminologies clear by giving real world examples. Pentagon Training provides many training options like online, on-site and classroom. You can choose the program according to your comfort or requirement. We guarantee you that our study material will be latest and is delivered through instructor who is certified in that particular domain.

ITIL® Practitioner course focuses mainly on following topics:

  • Service Management concepts
  • Service improvement approach
  • Guiding principles
  • Change Management in organisation
  • Metrics and Measurements
  • Communication and its effects
  • Tricks for passing ITIL Practitioner exam

 

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 40 Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to get a deep understanding of the subject. 

The exam will be of 135 minutes and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. In case, someone is not comfortable with English, we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query you can contact our help and support team anytime.

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  Course Content

Introduction to Service Management

  • Key concepts and terminologies
  • “Adopt” and “Adapt”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

 Service Management Approach

  • Define Vision
  • Scope and Terminology
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

 Change Management in organisation

  • Define Change Management
  • Benefits of Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

 Metrics and Measurements

  • CSFs and KPIs
  • Different tools required
  • Metric cascades and hierarchies
  • Categories of Metric

 Overview of Communication

  • Introduction to communication
  • Modes of communication
  • Benefits and Limitations
  • Good and Bad communication
  • Effects of Bad communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

 

 

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ITIL® Practitioner Schedules

Course Name Duration Dates Price
ITIL® Practitioner 2 days Guildford
13-04-2022
£4394.00
ITIL® Practitioner 2 days Guildford
19-04-2022
£4394.00
ITIL® Practitioner 2 days Guildford
03-05-2022
£4394.00
ITIL® Practitioner 2 days Guildford
01-06-2022
£4394.00
ITIL® Practitioner 2 days Guildford
03-06-2022
£4394.00
ITIL® Practitioner 2 days Guildford
30-08-2022
£4394.00
ITIL® Practitioner 2 days Guildford
27-12-2022
£4394.00
ITIL® Practitioner 2 days Guildford
29-12-2022
£4394.00

About Guildford

Guildford is a large and famous town in Surrey, United Kingdom, located 27 miles (Approx 43 km) south-west of central London on the A3 trunk road midway between the Portsmouth and capital. The town has a  population of approx 77,000 and is the seat of the wider Borough of Guildford which had an estimated 146,100 inhabitants in 2015.

Guildford has historian characteristics and Saxon roots, at its site to the presence of a gap in the North Downs where the River Wey was forded by the Harrow Way in 978 AD it was home to an ancient English Royal Mint.                                                            

Modern Guildford

In the 21st century, Guildford still has a High Street paved with granite setts often denoted to as cobbles and also one of the most costly places to buy property in the UK outside London. This town has a general street market held on Fridays and Saturdays. A farmer’s market is usually held on the first Tuesday of each month. There is an office for Tourist Information, Guided Walks and various hotels such as the historic Angel Hotel which served as a coaching stop on the main London to Portsmouth stagecoach route for a long time.

Culture

In High Street, Guildford has an art gallery named Guildford House Gallery. Guildford is managed by Guildford Borough Council and in the 17th century, it was listed Grade 1. The art collection of Guildford includes works of Guildford and its surrounding area and works done by Guildford artists most importantly by John Russell R.A. Guildford council also run the Guildford Museum housing archaeology, needlework displays and local history. Smaller important fine art galleries are also situated in the High Street.

Sport

Guildford's Spectrum Leisure Centre is a national prize winning sports centre that includes a diversity of pools (for leisure and serious swimming), Ten-pin bowling, a Laser tag area, an ice rink and an athletics track, general halls used for indoor sports includes trampolining and gymnastics. The Spectrum is home to several local sports teams, including the Guildford Flames of the English Premier Ice Hockey League and Guildford City Football Club of the Combined Counties Football League. Guildford International Volleyball Club has managed to win the top of the fourth division of the National Volleyball League.

 

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