A Quick Glance

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    Build a career in service management to get more success and opportunities in future projects

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    Get essential skills needed to apply ITIL® in the organisation

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    PeopleCert accredits all ITIL® courses of Pentagon

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    Delivered by certified instructors in luxury venues

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    Courses are delivered in various modes like classroom, online and on-site according to the comfort of the customers

As the dependency on IT services increased, a method was needed using which the IT operations can be handled. To solve this, ITIL® (Information Technology Infrastructure Library) was introduced that focuses on aligning IT services with the needs of the business. ITIL® is most commonly used the framework to manage IT services. It provides a structure to manage and deliver different services for consistent and better user experience. In ITIL®  Practitioner course, learn to implement various concepts and terminologies learnt in ITIL®  Foundation. ITIL®  Practitioner Certification is designed to successfully implement service improvements based on the ITIL®  philosophy of “adopt and adapt”.

Pentagon Training’s ITIL® Practitioner training provides a comprehensive understanding of the ITIL® framework to meet requirements of the organisation by using continual service improvement approach.  

 

Who should take this course

Target Audience

ITIL® Practitioner is best suited for the following audience:

  • IT professionals who want to have details understanding of the principles of service improvement
  • Those who hold ITIL® Foundation Certificate can enrol for this course
  • The professionals who are involved in IT development, IT operations, and IT service management
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Prerequisites

The professionals who want to attend this course must hold ITIL® Foundation certificate with them. Having some prior experience in this sector can be beneficial for the candidates.

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What Will You Learn

  • Learn to use IT Service Management concepts that are key drivers of continual service improvement
  • Apply the ITSM guiding principles in context of real world
  • Determine how to use metrics and measurement for enabling continual service improvement
  • Learn how to communicate effectively with team members involved in the team
  • Apply organisation change management to support continual service improvement
  • Get to know about various tips and tricks needed to clear the ITIL® Practitioner exam by our trainer
  • Apply CSI approach for managing process improvements in a given organisational context
  • Determine the use of various measurement tools and techniques for continual service management within the organisation

 

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What's included

  Course Overview

Pentagon Training introduces ITIL® Practitioner course that helps the delegates to apply and understand ‘how’ to use the guidance of ITIL®  for delivering service improvement within the organisation. This course focuses on the practical application of the concepts and principles that are used in ITIL®  Foundation. Our courses are delivered by experienced and certified trainers who have extensive experience in their domain. The intent of the course is to make the concepts and terminologies clear by giving real world examples. Pentagon Training provides many training options like online, on-site and classroom. You can choose the program according to your comfort or requirement. We guarantee you that our study material will be latest and is delivered through instructor who is certified in that particular domain.

ITIL® Practitioner course focuses mainly on following topics:

  • Service Management concepts
  • Service improvement approach
  • Guiding principles
  • Change Management in organisation
  • Metrics and Measurements
  • Communication and its effects
  • Tricks for passing ITIL Practitioner exam

 

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 40 Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates to get a deep understanding of the subject. 

The exam will be of 135 minutes and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. In case, someone is not comfortable with English, we can try to provide the exam in another language by consulting our trainer. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query you can contact our help and support team anytime.

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  Course Content

Introduction to Service Management

  • Key concepts and terminologies
  • “Adopt” and “Adapt”
  • Costs and risks involved
  • Guiding Principles
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

 Service Management Approach

  • Define Vision
  • Scope and Terminology
  • Current situation of organisation and objective
  • Results or outcomes
  • Maintaining good work

 Change Management in organisation

  • Define Change Management
  • Benefits of Change Management
  • Resistance sources
  • People transition
  • Management of Stakeholders
  • Management of sponsors
  • Managing resistance
  • Reinforcement

 Metrics and Measurements

  • CSFs and KPIs
  • Different tools required
  • Metric cascades and hierarchies
  • Categories of Metric

 Overview of Communication

  • Introduction to communication
  • Modes of communication
  • Benefits and Limitations
  • Good and Bad communication
  • Effects of Bad communication
  • Good communication and its benefits
  • Principles of communication
  • Types of communication

 

 

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ITIL® Practitioner Schedules

Course Name Duration Dates Price
ITIL® Practitioner 2 days Sheffield
02-02-2022
£4394.00
ITIL® Practitioner 2 days Sheffield
11-05-2022
£4394.00
ITIL® Practitioner 2 days Sheffield
03-08-2022
£4394.00
ITIL® Practitioner 2 days Sheffield
26-10-2022
£4394.00

About Sheffield

Sheffield is a city area in South Yorkshire, England. Actually part of the West Riding of Yorkshire, its name originates from the River Sheaf, which innings through the city. With some of its southern suburbs occupied from Derbyshire, the city has grown up from its main manufacturing roots to include a broader economic base.

In the 19th century, Sheffield increased a global reputation for steel manufacture. Known as the Steel City, many novelties were industrialised nearby, counting container and stainless steel, powering an almost tenfold increase in the population in the Industrial Rebellion. Sheffield conventional its public charter in 1843, flattering the City of Sheffield in 1893. International rivalry in iron and steel produced a weakening in these businesses in the 1970s and 1980s, according to with the failure of coal withdrawal in the area.

Government:

Sheffield is ruled at the local level by Sheffield City Council. It contains 84 councillors chosen to signify 28 words: three councillors per district. Following the 2016 local votes, the delivery of assembly places is Labor. The city also has a Lord Mayor though now just a ritual position, in the past, the office approved substantial authority, with decision-making powers over the funds and businesses of the city assembly.

Much of its past the assembly was skilful by the Labor Party, and was noted for its leftist understandings; during the 1980s, when David Blunkett ran Sheffield City Council, the area augmented the epithet the Socialist Republic of South Yorkshire. Though, the Liberal Democrats measured the Council between 1999 and 2001 and took control again from 2008 to 2011.

Climate:

Like the break of the United Kingdom, the weather in Sheffield is usually temperate. The Pennies to the west of the city can make a cool, depressed and wet atmosphere, but they also deliver shelter from the usual westerly breezes, forming rain shadow across the area.  Between 1971 and 2000 Sheffield be about 824.7 millimetres (32.47 in) of rain per year. December was the rainiest month with 91.9 millimetres (3.62 in) and July the dehydrated with 51.0 millimetres (2.01 in). July was also the hottest month, with an average maximum temperature of 20.8 °C (69.4 °F). The regular least temperature in January and February was 1.6 °C (34.9 °F), however the lowermost heats recorded in these months can be between −10 and −15 °C (14 and 5 °F), though since 1960, the temperature has never fallen below −9.2 °C (15.4 °F), signifying that urbanization around the Weston Park site during the second half of the 20th century may stop temperatures below −10 °C (14 °F) happening.

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