A Quick Glance

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    Meet organisational needs by effectively designing organisational services

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    Learn how the different phases of ITIL® Service Lifecycle interacts with each other

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    Our help and support team is always available to handle the queries of the delegates

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    Delivered by highly qualified and certified instructors

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    Pentagon Training’s ITIL® courses are fully accredited by PeopleCert

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    Get clear picture of the topic with real-world examples

ITIL® Service Lifecycle - Service Strategy is the first stage of ITIL® Service Lifecycle. It provides guidance on how to design, develop and implement IT Service Management. This helps the delegates to understand how to develop strategies to give more benefit to the business. While making strategies, the organisation identifies its market, where they want to target and make their presence better in the market.

Pentagon Training’s ITIL® Service Lifecycle - Service Strategy training focuses on the processes, policies, methods and techniques of the service strategy phase of the ITIL® Service Lifecycle.

Who should take this course

ITIL® Service Lifecycle - Service Strategy course is targeted for the following:

  • Availability Managers
  • Service Portfolio Manager
  • Service Level Manager
  • Capacity Manager
  • Business Continuity Manager
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Prerequisites

Individuals who want to attend this course must have ITIL® Foundation Certificate.

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What Will You Learn

  • Get to know about roles and responsibilities within the Service Strategy
  • Identify the metrics to measure performance of service strategy
  • Discover the principles, purpose and objective of service strategy phase of the ITIL® Service Lifecycle
  • Identify various risks and challenges associated with the service strategy
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What's included

  Course Overview

Service Strategy helps IT organisations to continually improve and develop for a longer period of time. During the training, you will learn to manage the activities and processes of service strategy phase of the service lifecycle. The delegates will get to know about which type of services should be offered to which type of customers to have more profit. The aim of ITIL® Service Strategy is to decide on a strategy to serve clients. Our trainer will help the delegates to have a clear picture of the subject.

Following are some major processes of ITIL® Service Strategy phase of service lifecycle:

Service Management for IT Services

Once Service Strategy for the organisation has been defined, strategy management is responsible for ensuring the strategy implementation. Assess the service offerings, competitors, capabilities as well as current and potential market spaces for the service provider to develop a strategy to serve customers.  

Service Portfolio Management

Service Portfolio Management includes managing the service portfolio. It ensures that the supplier has the right mixture of services for meeting required outcomes of the business.

Financial Management for IT Services

Financial Management for IT services includes the budgeting, accounting and charging requirements of the service providers.

Demand Management

Demand Management involves capacity management for ensuring that the supplier has enough capacity to meet the demand of the customer.

Business Relationship Management

Business Relationship Management includes a positive relationship with the customers. It identifies the needs of existing and potential customers and ensures that appropriate services are developed to meet their requirements.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.          

You will need to have 7o percentage marks to clear the exam. Our experienced trainer will help the delegates to have a deep understanding of the subject. 

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

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  Course Content

Introduction to Service Design

  • Overview of Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Basics of Service Design
  • Inputs and Outputs of Service Design

Principles of Service Design

  • Overview of Principles
  • Service Composition and four Ps
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction to Design Coordination Process

  • Define Design Coordination Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Service Level Management Processes

  • Define Service Level Management Processes
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Supplier Management Process

  • Define Supplier Management Process
  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Key, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Availability Management Processes

  • Define Availability
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Capability Management Process

  • Define Capability Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to IT Service Continuity Management Process

  • Define IT Service Continuity Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Process of Information Security Management

  • Overview of Information Security Management
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Organising Service Design

  • Define Organising Service Design
  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction to Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
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ITIL® Service Lifecycle- Service Strategy Enquiry

 

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Bedford

With a population of 80,000 Bedford is a county town in Bedfordshire, England. The Offa of Mercia is said to be buried at Bedford. Built by Henry I , the Bedford Castle  saw its destruction in 1224. Bedford has been represented in Parliament since 1265. A significant part of the population of Bedford is Italian.

Bedford is named after a Saxon chief Beda, and a ford crossing the River Great Ouse. The subburb was known for its market since early Middle Ages.

 John Bunyan, wrote The Pilgrims Progress while in Bedford Gaol.  During this time brewing became a major industry in the town. Bedford became an engineering hub by the 19th century. Railways reached Bedford in 1846.

Transport

Bedford is linked to the town and other parts of England either by Bus or by Rail. The A6 road provides road access to the city. There and two railway stations and a network of bus services that serve the city’s transport system.

Bedford bus station

 

The Stagecoach in Bedford and Bedford Borough Council own the bus station at Bedford. It serves the population is located  in the city centre on All Hallows .

 

Religious Places

Christian Churches

  • The Civic and County Church of St Paul's 
  • The Church of St Peter's
  • Four churches from the New frontiers network
  • Polish and Italian Roman Catholic churches 
  • LDS (Mormon) meeting houses
  • Numerous independent churches

 

There are many Sikh temples in Bedford with one of them being in Kempston. It also houses temples of Guru Ravidass and Valmiki.

The following communities also meet in Bedford:

  • Quaker
  • Jehovah’s Witness
  • Wiccan

 

 

Filmography

  • During the 1970’s BBC TV aired the series “Some Mothers Do 'Ave 'Em” in and around Bedford.
  • In the 2005 “Batman Begins” movie some scenes were shot at the Cardington Sheds near Bedford . It’s sequel , 'The Dark Knight', was also partially filmed at the sheds using the fake working name 'Rory's First Kiss'
  • In the 2006 Comedy Central version of Outsourced, a good natured Bedfordian played a comic role in "I'm From England".

People from Bedford

  • John Bunyan – Author of “The Pilgrims Progress”
  • John Howard – Sherriff of Bedfordshire
  • John Oliver – Comedian
  • Joe Bugner – Heavyweight Boxer
  • Monty Panesor – Cricketer
  • Will Smith – Cricketer

 

 

 

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