A Quick Glance

  • black-arrow

    Meet organisational needs by effectively designing organisational services

  • black-arrow

    Learn how the different phases of ITIL® Service Lifecycle interacts with each other

  • black-arrow

    Our help and support team is always available to handle the queries of the delegates

  • black-arrow

    Delivered by highly qualified and certified instructors

  • black-arrow

    Pentagon Training’s ITIL® courses are fully accredited by PeopleCert

  • black-arrow

    Get clear picture of the topic with real-world examples

ITIL® Service Lifecycle - Service Strategy is the first stage of ITIL® Service Lifecycle. It provides guidance on how to design, develop and implement IT Service Management. This helps the delegates to understand how to develop strategies to give more benefit to the business. While making strategies, the organisation identifies its market, where they want to target and make their presence better in the market.

Pentagon Training’s ITIL® Service Lifecycle - Service Strategy training focuses on the processes, policies, methods and techniques of the service strategy phase of the ITIL® Service Lifecycle.

Who should take this course

ITIL® Service Lifecycle - Service Strategy course is targeted for the following:

  • Availability Managers
  • Service Portfolio Manager
  • Service Level Manager
  • Capacity Manager
  • Business Continuity Manager
More

Prerequisites

Individuals who want to attend this course must have ITIL® Foundation Certificate.

More

What Will You Learn

  • Get to know about roles and responsibilities within the Service Strategy
  • Identify the metrics to measure performance of service strategy
  • Discover the principles, purpose and objective of service strategy phase of the ITIL® Service Lifecycle
  • Identify various risks and challenges associated with the service strategy
More

What's included

  Course Overview

Service Strategy helps IT organisations to continually improve and develop for a longer period of time. During the training, you will learn to manage the activities and processes of service strategy phase of the service lifecycle. The delegates will get to know about which type of services should be offered to which type of customers to have more profit. The aim of ITIL® Service Strategy is to decide on a strategy to serve clients. Our trainer will help the delegates to have a clear picture of the subject.

Following are some major processes of ITIL® Service Strategy phase of service lifecycle:

Service Management for IT Services

Once Service Strategy for the organisation has been defined, strategy management is responsible for ensuring the strategy implementation. Assess the service offerings, competitors, capabilities as well as current and potential market spaces for the service provider to develop a strategy to serve customers.  

Service Portfolio Management

Service Portfolio Management includes managing the service portfolio. It ensures that the supplier has the right mixture of services for meeting required outcomes of the business.

Financial Management for IT Services

Financial Management for IT services includes the budgeting, accounting and charging requirements of the service providers.

Demand Management

Demand Management involves capacity management for ensuring that the supplier has enough capacity to meet the demand of the customer.

Business Relationship Management

Business Relationship Management includes a positive relationship with the customers. It identifies the needs of existing and potential customers and ensures that appropriate services are developed to meet their requirements.

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.          

You will need to have 7o percentage marks to clear the exam. Our experienced trainer will help the delegates to have a deep understanding of the subject. 

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

The language used in the exam would be English. Selection of language depends upon the comfort of the trainer.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

More

  Course Content

Introduction to Service Design

  • Overview of Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Basics of Service Design
  • Inputs and Outputs of Service Design

Principles of Service Design

  • Overview of Principles
  • Service Composition and four Ps
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction to Design Coordination Process

  • Define Design Coordination Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Service Level Management Processes

  • Define Service Level Management Processes
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Supplier Management Process

  • Define Supplier Management Process
  • Scope and Objective
  • Business value
  • Basic concepts and terminologies
  • Key, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Availability Management Processes

  • Define Availability
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Capability Management Process

  • Define Capability Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to IT Service Continuity Management Process

  • Define IT Service Continuity Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Process of Information Security Management

  • Overview of Information Security Management
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Organising Service Design

  • Define Organising Service Design
  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Introduction to Technology and Implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
More


ITIL® Service Lifecycle- Service Strategy Enquiry

 

Enquire Now


----- OR -------

Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Slough

Slough is a big city in Berkshire, England, 20 miles west of central London, 3 miles north of Windsor, 6 miles east of Maidenhead, 12 miles south-east of High Wycombe and 20 miles north-east of Reading. Sedentary at the entry to the Thames Valley and London and at the intersection of the M4, M40 and M25 motorways, it proposals easy road entrance to the rest of the UK. The A4 and the Great Western Main Line pass through the town, which was part of adjacent Buckinghamshire. From 2019, the Elizabeth Line will permit fast journeys to the heart of London.

Geography:

Slough is to the west of Greater London. Nearby cities are Windsor to the south, Maidenhead to the west, Uxbridge to the northeast and Beaconsfield to the north. Mostly Slough areas were anciently part of Buckinghamshire. The town advanced by the growth and merger of communities along the Great West Road. Over the years Marsh has lengthy highly, joining some, unlike villages. 

The urban area syndicates into the neighbouring groups of Burnham, a small area of Taplow near Chippenham, Farnham Royal and Stoke Poges which continue in the region of Buckinghamshire and Datchet which is also in Berkshire. Eton is barely cushioned by the Jubilee River and by green space from part of Slough, and the two areas previously shaped the Eton birth, marriages and deaths registration region.

 

More