BCS Foundation Certificate in Business Change

Managing Organisational Change

Manage Change with latest tools and techniques
Learn the basics of organisational change and its principals
Know the different types of change
Acquire, Deploy and Ensure successful change solutions in your organisation

Change is a never-ending phenomenon and when it occurs in an organisation it might disturb the work environment. To counter this it is necessary to manage change in the organisation. The top management feels that if the element of change is not managed, it can have adverse effects on the organisation. The BCS Foundation Certificate in Business Change provides the aspirants such a type of knowledge. It also upgrades their skills such that they can manage the organisational change. At Pentagon Training, we provide the delegates with the course to help them progress further in their careers.

Who should take this course

The BCS Foundation Certificate in Business Change provides an entry qualification for anyone wishing to understand the process and techniques used in delivering business change. The course would be generally taken up by Project and System Managers.

Prerequisites

There are no formal entry requirements for this course although attendance at an accredited course is strongly recommended.

What Will You Learn

During the course the delegates will learn about the following concepts:

Business and IS strategy
Business improvement definition
Business change design and implementation
Benefits management and realisation

Key Learning Points

Exam Prepration Tips

Tutor Support

Courseware

Course Overview

The BCS Foundation Certificate in Business Change (one of the courses in the Business Analysis Training) delivers a complete view of the business change lifecycle and the activities, techniques and models used when carrying out business change work. Much of the focus is on the use of Information Technology (IT) to enable business change. Today without taking IT into the framework it would become difficult to achieve maximum benefits from the change. The BCS Foundation Certificate in Business Change will be awarded to those candidates who are capable of demonstrating knowledge and understanding of the principles, approaches and techniques used to conduct business change activities.

Business Change Principles
- The distinction between IT projects, pure business change projects and the IT-enabled business change projects
- The distinction between IT as a driver and IT as an enabler
- The degrees of business change
- The distinction between improving business operations and improving business information
- IT as a core competence and the implications for the outsourcing business model
- The business change lifecycle
- The stages in the business change lifecycle
- The identification, analysis and management of stakeholders
- The business, project and external stakeholders
- The roles and responsibilities of key stakeholders:
  - Sponsor/Senior Responsible Officer
  - Business Analyst Programme Manager
  - Project Manager
  - Business Change Manager
  - Business Actor
  - Developer
Business and IT Alignment

Aligning the organisation with the External Environment, the Vision, Mission, Objectives, Strategy and Tactics, and the Enterprise Architecture
The external and internal business environments for organisations
- The importance of understanding external environment influences
- The importance of analysing the internal organisational capability
- The importance of understanding culture
Organisational Cultures
National Cultures
The implications of culture for business change projects
Corporate and IT Governance and the relevance to benefits management and risk management
Elements of an Enterprise Architecture

Business Improvement Definition
- Investigating the business situation: rationale and techniques
- Holistic approach and systems thinking
- Gap analysis: purpose and approach
- Business requirements elicitation and analysis
- The contents of the business case
  - Options
  - Costs
  - Benefits
  - Risks
  - Impacts
  - Decisions
- Stakeholder responsibilities and the business case
- The business case lifecycle
- Programme definition
  - The change programme
  - The relationship between programmes and projects
  - The role of the programme office
Business Change Design
- Aspects of organisational change
  - The organisation structure: boundaries and relationships
  - Organisation performance measurement
- Aspects of people change
  - Defining roles and jobs
  - Defining required skills and competencies
  - Managing performance of individuals
  - Communications planning
- Aspects of process change
  - The distinction between the functional and process views
  - The elements of a business process
  - ‘As is’ and ‘To be’ business processes
  - Modelling tasks
  - Improving business processes
- Information analysis and modelling
  - Information management modelling
  - Levels and types of information
  - Information modelling and the representation of business rules
- Aspects of information technology
  - Systems development lifecycles: bespoke and off the shelf software solutions
  - Architecture and service management concerns
Business Change Implementation
- Planning the acquisition, deployment and acceptance
- Acquiring the solution
  - Pros and cons of bespoke deployment
  - Pros and cons of off the shelf software solutions
  - Business acceptance testing
- Deploying the solution
  - Roles required to deploy business change
  - Approaches to deploying business change
  - The change process – unfreeze, transition, refreeze
- Ensuring acceptance
  - Emotional impact of changes
  - The learning cycle
  - Analysing the forces that assist and resist change
- Reviewing the change
  - Purpose of post-implementation review
  - The distinction between PIR and benefits review
Benefits Management and Realisation
- Benefits management in the business change lifecycle
- Classifying benefits
- Investment appraisal techniques
- Benefits and the Balanced Business Scorecard, CSFs and KPIs
- Roles and responsibilities in benefits management
- The purpose, conduct and outcomes of a benefits review
- Benefits realisation: significance and challenges

Foundation in Business Change

BCS provides extra time to the candidates in case of some disability or if they have a native language different from the language of the exam.If the examination is taken in a language that is not the candidate’s native / official language then they are entitled to 25% extra time. If the examination is taken in a language that is not the candidate’s native / official language then they are entitled to use their own paper language dictionary (whose purpose is translation between the examination language and another national language) during the examination. Electronic versions of dictionaries will not be allowed into the examination room.

About Aberdeen

Aberdeen is Scotland’s third most populist city and also known as "The Flower of Scotland”. It is also one of the Scotland’s 32 local government council areas. It has a population of around 196,670.Nicknamed the Granite City it has been settled since 8000 years. The city has a marine climate and is also known by the nicknames the Granite City, the Grey City and the Silver City with the Golden Sands.

During the Middle Ages Aberdeen had friars. Furthermore in the Middle Ages the church ran the only 'hospitals'. A leper hospital was founded in 1363 outside Aberdeen on Spital Hill. The 14th century was a troubled time for Scotland. In 1306 relying on a tradition, the people of Aberdeen helped Robert the Bruce by killing its defenders. Later the town had the motto Bon Accord, which happened to be the password on the night the castle was taken.

Aberdeen’s buildings during the mid-18th to mid-20th centuries, incorporated locally quarried grey granite. This was capable of producing a sparkle. Aberdeen came to be known as the Oil Capital of Europe because of the discovery of North Sea Oil in 1970.

David I(1124-53) gave Aberdeen the Royal Burgh status transforming the city economically. Aberdeen is home to the University of Aberdeen ( 1495 AD) and Robert Gordon University (awarded university status late in 1992 AD)

The oil industry and Aberdeen's seaport have overtaken the traditional industries . The Aberdeen Heliport is considered to be the busiest commercial heliports throughout the world. It's seaport happens to be the largest in the north-east of Scotland.

Aberdeen boasts of a lot of attractions such as St. Machar's Cathedral , Cruickshank Botanic Gardens etc.

Aberdeen has been home to three Commonwealth Games. The football teams in Aberdeen include Aberdeen Football Club, Cove Rangers , Bon Accord (who no longer play now). Aberdeen also has a number of Golf courses including Auchmill, Balnagask, Hazlehead, King's Links. Aberdeen swimming team is based at Northfield Pool. The team which comprises of several smaller swimming clubs has enjoyed success on all levels.

Landmarks

Aberdeen's architecture was known for the use of granite, because of which it got the nickname of the Granite City. It is also known as the Silver City, since the Mica in the stone sparkles in the sun.

The notable buildings in the Union Street are the Town and County Bank, the Music Hall, and the Trinity Hall of the incorporated trades . It also has a shopping mall. In Castle Street is the new Town House, built between 1868 and 1873 to a design by Peddie and Kinnear which serves as a prominent landmark.