A Quick Glance

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    Manage Change with latest tools and techniques

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    Learn the basics of organisational change and its principals

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    Know the different types of change

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    Acquire, Deploy and Ensure successful change solutions in your organisation

Change is a never-ending phenomenon and when it occurs in an organisation it might disturb the work environment. To counter this it is necessary to manage change in the organisation. The top management feels that if the element of change is not managed, it can have adverse effects on the organisation. The BCS Foundation Certificate in Business Change provides the aspirants such a type of knowledge. It also upgrades their skills such that they can manage the organisational change. At Pentagon Training, we provide the delegates with the course to help them progress further in their careers.

Who should take this course

The BCS Foundation Certificate in Business Change provides an entry qualification for anyone wishing to understand the process and techniques used in delivering business change. The course would be generally taken up by Project and System Managers.

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Prerequisites

There are no formal entry requirements for this course although attendance at an accredited course is strongly recommended.

 

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What Will You Learn

During the course the delegates will learn about the following concepts:

  • Business and IS strategy
  • Business improvement definition
  • Business change design and implementation
  • Benefits management and realisation
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What's included

  Course Overview

The BCS Foundation Certificate in Business Change (one of the courses in the Business Analysis Training)  delivers a complete view of the business change lifecycle and the activities, techniques and models used when carrying out business change work. Much of the focus is on the use of Information Technology (IT) to enable business change. Today without taking IT into the framework it would become difficult to achieve maximum benefits from the change. The BCS Foundation Certificate in Business Change will be awarded to those candidates who are capable of demonstrating knowledge and understanding of the principles, approaches and techniques used to conduct business change activities.

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  Course Content

  • Business Change Principles
    • The distinction between IT projects, pure business change projects and the IT-enabled business change projects
    • The distinction between IT as a driver and IT as an enabler
    • The degrees of business change
    • The distinction between improving business operations and improving business information
    • IT as a core competence and the implications for the outsourcing business model
    • The business change lifecycle
    • The stages in the business change lifecycle
    • The identification, analysis and management of stakeholders
    • The business, project and external stakeholders
    • The roles and responsibilities of key stakeholders:
      • Sponsor/Senior Responsible Officer
      • Business Analyst Programme Manager
      • Project Manager
      • Business Change Manager
      • Business Actor
      • Developer
  • Business and IT Alignment
    • Aligning the organisation with the External Environment, the Vision, Mission, Objectives, Strategy and Tactics, and the Enterprise Architecture
    • The external and internal business environments for organisations
      • The importance of understanding external environment influences
      • The importance of analysing the internal organisational capability
      • The importance of understanding culture
    • Organisational Cultures
    • National Cultures
    • The implications of culture for business change projects
    • Corporate and IT Governance and the relevance to benefits management and risk management
    • Elements of an Enterprise Architecture
  • Business Improvement Definition
    • Investigating the business situation: rationale and techniques
    • Holistic approach and systems thinking
    • Gap analysis: purpose and approach
    • Business requirements elicitation and analysis
    • The contents of the business case
      • Options
      • Costs
      • Benefits
      • Risks
      • Impacts
      • Decisions
    • Stakeholder responsibilities and the business case
    • The business case lifecycle
    • Programme definition
      • The change programme
      • The relationship between programmes and projects
      • The role of the programme office
  • Business Change Design
    • Aspects of organisational change
      • The organisation structure: boundaries and relationships
      • Organisation performance measurement
    • Aspects of people change
      • Defining roles and jobs
      • Defining required skills and competencies
      • Managing performance of individuals
      • Communications planning
    • Aspects of process change
      • The distinction between the functional and process views
      • The elements of a business process
      • ‘As is’ and ‘To be’ business processes
      • Modelling tasks
      • Improving business processes
    • Information analysis and modelling
      • Information management modelling
      • Levels and types of information
      • Information modelling and the representation of business rules
    • Aspects of information technology
      • Systems development lifecycles: bespoke and off the shelf software solutions
      • Architecture and service management concerns
  • Business Change Implementation
    • Planning the acquisition, deployment and acceptance
    • Acquiring the solution
      • Pros and cons of bespoke deployment
      • Pros and cons of off the shelf software solutions
      • Business acceptance testing
    • Deploying the solution
      • Roles required to deploy business change
      • Approaches to deploying business change
      • The change process – unfreeze, transition, refreeze
    • Ensuring acceptance
      • Emotional impact of changes
      • The learning cycle
      • Analysing the forces that assist and resist change
    • Reviewing the change
      • Purpose of post-implementation review
      • The distinction between PIR and benefits review
  • Benefits Management and Realisation
    • Benefits management in the business change lifecycle
    • Classifying benefits
    • Investment appraisal techniques
    • Benefits and the Balanced Business Scorecard, CSFs and KPIs
    • Roles and responsibilities in benefits management
    • The purpose, conduct and outcomes of a benefits review
    • Benefits realisation: significance and challenges
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Foundation in Business Change

BCS provides extra time to the candidates in case of some disability or if they have a native language different from the language of the exam.If the examination is taken in a language that is not the candidate’s native / official language then they are entitled to 25% extra time. If the examination is taken in a language that is not the candidate’s native / official language then they are entitled to use their own paper language dictionary (whose purpose is translation between the examination language and another national language) during the examination. Electronic versions of dictionaries will not be allowed into the examination room.



BCS Foundation Certificate in Business Change Enquiry

 

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Plymouth

Plymouth

Plymouth is a city located on the south coast of Devon, England. Plymouth is 37 miles south-west of Exeter and 190 miles west south- west of London between river Plym and Tamar's mouths.

Throughout Industrial Revolution, Plymouth grew as commercial shipping port handling imports and passengers from America. Plymouth port also export local minerals like copper, lime, china, clay, tin and arsenic. Neighbouring town Devonport became Royal Naval Shipbuilding and dockyard town. In 1928 Plymouth achieved city status. In mid-2015, the city is home to 262,700 which makes it 30th most populous area in the United Kingdom. Plymouth is the second largest in Southwest after Bristol. Plymouth City Council governs Plymouth, and it is represented by three MP’s. The economy of Plymouth is influenced by seafaring and shipbuilding including ferry links to Spain and Brittany. In Western Europe large operational naval base HMNB Devonport is located. Plymouth is home to Plymouth University.

History

Plymouth had a population of 107,000 in the year 1901. In 1914 the two towns Devonport and Stonehouse were merged with Plymouth. Slum clearance started in Plymouth after World War 1. Slum housing was stopped and replaced by council housing in Swilly and New Prospect. By 1928, new 802 houses were built. In 1920 motor buses started in Plymouth and then got replaced by trams. Due to dockyard in Second World War Plymouth was a prime target for bombing. Around 3754 houses were damaged, and more than 8000 were severely damaged. Later slums were replaced with better flats and houses. Later in the 20th century, various houses were built at South way and Egg Buckland. In Plympton and Plymstock many private houses have been constructed. In the 21st century, Plymouth is flourishing. Drakes Circus shopping was remade in 2006, and now the population of Plymouth is 240,000.

Education

The University of Plymouth has enrolled around 23,155 students as of 2015 and 2016. It has 3000 staff and income of around £160 million. Main courses in it include business, marine biology, marine engineering, shipping and much more. The University of St Mark and St John was also known as Marjon or Marjons have expertise in teacher training. These universities offer various training courses across the country as well as abroad. This city is also home to two other large colleges. City College of Plymouth provides courses from basic to foundation degree for various students. Plymouth College of Art offers courses on media. It is only one of the four independent colleges of art and design in the UK.

There are 71 state primary phase schools in Plymouth and 13 state secondary schools. Plymouth has eight special schools, three selective state grammar schools and independent school.

This city is also home to Royal Naval Engineering College that was opened in 1880 in Keyham. It was renamed Dockyard Technical College in 1959. Later training was shifted to the University of Southampton. Marine Biological Association of UK is also located in Plymouth.

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