BCS Foundation Certificate in Business Change

Managing Organisational Change

Manage Change with latest tools and techniques
Learn the basics of organisational change and its principals
Know the different types of change
Acquire, Deploy and Ensure successful change solutions in your organisation

Change is a never-ending phenomenon and when it occurs in an organisation it might disturb the work environment. To counter this it is necessary to manage change in the organisation. The top management feels that if the element of change is not managed, it can have adverse effects on the organisation. The BCS Foundation Certificate in Business Change provides the aspirants such a type of knowledge. It also upgrades their skills such that they can manage the organisational change. At Pentagon Training, we provide the delegates with the course to help them progress further in their careers.

Who should take this course

The BCS Foundation Certificate in Business Change provides an entry qualification for anyone wishing to understand the process and techniques used in delivering business change. The course would be generally taken up by Project and System Managers.

Prerequisites

There are no formal entry requirements for this course although attendance at an accredited course is strongly recommended.

What Will You Learn

During the course the delegates will learn about the following concepts:

Business and IS strategy
Business improvement definition
Business change design and implementation
Benefits management and realisation

Key Learning Points

Exam Prepration Tips

Tutor Support

Courseware

Course Overview

The BCS Foundation Certificate in Business Change (one of the courses in the Business Analysis Training) delivers a complete view of the business change lifecycle and the activities, techniques and models used when carrying out business change work. Much of the focus is on the use of Information Technology (IT) to enable business change. Today without taking IT into the framework it would become difficult to achieve maximum benefits from the change. The BCS Foundation Certificate in Business Change will be awarded to those candidates who are capable of demonstrating knowledge and understanding of the principles, approaches and techniques used to conduct business change activities.

Business Change Principles
- The distinction between IT projects, pure business change projects and the IT-enabled business change projects
- The distinction between IT as a driver and IT as an enabler
- The degrees of business change
- The distinction between improving business operations and improving business information
- IT as a core competence and the implications for the outsourcing business model
- The business change lifecycle
- The stages in the business change lifecycle
- The identification, analysis and management of stakeholders
- The business, project and external stakeholders
- The roles and responsibilities of key stakeholders:
  - Sponsor/Senior Responsible Officer
  - Business Analyst Programme Manager
  - Project Manager
  - Business Change Manager
  - Business Actor
  - Developer
Business and IT Alignment

Aligning the organisation with the External Environment, the Vision, Mission, Objectives, Strategy and Tactics, and the Enterprise Architecture
The external and internal business environments for organisations
- The importance of understanding external environment influences
- The importance of analysing the internal organisational capability
- The importance of understanding culture
Organisational Cultures
National Cultures
The implications of culture for business change projects
Corporate and IT Governance and the relevance to benefits management and risk management
Elements of an Enterprise Architecture

Business Improvement Definition
- Investigating the business situation: rationale and techniques
- Holistic approach and systems thinking
- Gap analysis: purpose and approach
- Business requirements elicitation and analysis
- The contents of the business case
  - Options
  - Costs
  - Benefits
  - Risks
  - Impacts
  - Decisions
- Stakeholder responsibilities and the business case
- The business case lifecycle
- Programme definition
  - The change programme
  - The relationship between programmes and projects
  - The role of the programme office
Business Change Design
- Aspects of organisational change
  - The organisation structure: boundaries and relationships
  - Organisation performance measurement
- Aspects of people change
  - Defining roles and jobs
  - Defining required skills and competencies
  - Managing performance of individuals
  - Communications planning
- Aspects of process change
  - The distinction between the functional and process views
  - The elements of a business process
  - ‘As is’ and ‘To be’ business processes
  - Modelling tasks
  - Improving business processes
- Information analysis and modelling
  - Information management modelling
  - Levels and types of information
  - Information modelling and the representation of business rules
- Aspects of information technology
  - Systems development lifecycles: bespoke and off the shelf software solutions
  - Architecture and service management concerns
Business Change Implementation
- Planning the acquisition, deployment and acceptance
- Acquiring the solution
  - Pros and cons of bespoke deployment
  - Pros and cons of off the shelf software solutions
  - Business acceptance testing
- Deploying the solution
  - Roles required to deploy business change
  - Approaches to deploying business change
  - The change process – unfreeze, transition, refreeze
- Ensuring acceptance
  - Emotional impact of changes
  - The learning cycle
  - Analysing the forces that assist and resist change
- Reviewing the change
  - Purpose of post-implementation review
  - The distinction between PIR and benefits review
Benefits Management and Realisation
- Benefits management in the business change lifecycle
- Classifying benefits
- Investment appraisal techniques
- Benefits and the Balanced Business Scorecard, CSFs and KPIs
- Roles and responsibilities in benefits management
- The purpose, conduct and outcomes of a benefits review
- Benefits realisation: significance and challenges

Foundation in Business Change

BCS provides extra time to the candidates in case of some disability or if they have a native language different from the language of the exam.If the examination is taken in a language that is not the candidate’s native / official language then they are entitled to 25% extra time. If the examination is taken in a language that is not the candidate’s native / official language then they are entitled to use their own paper language dictionary (whose purpose is translation between the examination language and another national language) during the examination. Electronic versions of dictionaries will not be allowed into the examination room.

About Wrexham

Wrexham

Wrexham is the largest town located in the north of Wales and also an educational, commercial, administrative, commercial and retail centre. Wrexham is located between lower Dee valley alongside England border and Weish Mountains. Historically it is the part of Denbighshire, the town became part of Clwyd in 1974, and since 1996 it has been the centre of Wrexham County Borough. According to 2011 census, Wrexham had a population of 61,603 which made it a fourth largest urban area in Wales.

History

Council purchased Parciau in the year 1907, and it later turned into a Public Park. In 1910 first cinema in Wrexham was opened. The population of Wrexham continued to grow drastically. In 1901 population was 14,966 and by 1931 it reached 18,567. The population of Wrexham crossed 40,000 for the first time in the year 1981. First-time electricity was generated in the year 1900 in Wrexham. In 1907 electric trams replaced horse-drawn trams and in 1927 they were replaced by buses.

In 1913-1917 Garden Village was built in Wrexham. In the 1920s and 1930s Wrexham council started working for slum clearance. At that time new council house estate has been constructed at Action Park. Other council estates were built at Maes Y Dre and Spring Lodge in 1930s. In 1965 boundaries of Wrexham was extended. In the 1930s at Queens Park, council estate was built. Another was established at Bryn Offa. Action Park estate was extended in the 1960s.

In 1911 Gresford Collery was opened. An explosion and fire accident at Gresford Collery in 1934 killed 261 miners, and three rescuers also died. In late 20^th century, traditional industries declined in Wrexham. Coal mining almost ended. Gresford Collary closed in 1973. In 1986 Bersham Collery was closed. New industries came into existence in Wrexham including Pharmaceuticals, engineering, chemicals, electronics and food processing. During Second World War, a big ordnance factory was built at Wrexham, and it was converted into industrial estate after 1945. In 1983 Bersham Heritage Centre was opened. In 1985 Maelor Hospital was opened. The swimming pool was constructed in 1970. In 1998 it was refurbished and renamed as Waterworld Leisure Complex. In 1999 two new shopping centres were opened in Wrexham named Henblas Square and Island Green. First Wrexham Science Festival was held in 1998. In the 21^st century, Wrexham is still a developing city. In 2002 Border Retail Park was opened. In 2008 Meadow Shopping Centre was opened. Now Wrexham has a population of 43000.