A Quick Glance

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    Get 3 points towards ITIL® Expert Qualification

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    Learn to manage change between the states of service lifecycle

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    PeopleCert accredits all ITIL® courses of Pentagon Training

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    Pentagon Training’s courses are delivered by highly qualified and experienced instructors who are certified in their domain

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    Courses are based on the latest study material available in the market

Building and implementing IT services is a major task in IT organisations worldwide. To make sure that the changes to services and service management activities are carried out in a coordinated manner, ITIL® Service Transition come into being. The intent of the course is to focus on the process, practice and techniques required to build and implement quality services within the organisation.

Pentagon Training has certified instructors that help the delegates in understanding how to apply service transition to another stage in the IT Service Lifecycle. The candidates will learn various methods and techniques needed to organise, manage and control the service transition. Also, learn how to manage risk and challenges involved in the service transition phase of the ITIL® Service Lifecycle.

Who should take this course

The professional who are involved in IT operations, technical, or IT management and that to have detailed information about ITIL® best practices

Those who are responsible for managing, implementing, or consulting on ITIL® processes within the organisation.

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Prerequisites

  • The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate
  • The delegate should have two or three years of work experience to have a clear picture of the subject
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What Will You Learn

  • Learn to manage change between the states of service lifecycle
  • Determine the various activities, methods and functions used in the process of ITIL® Service Transition
  • Learn how to measure ITIL® Service Transition
  • Identify technology and implementation considerations surrounding ITIL® Service Transition phase of service lifecycle
  • Identify the roles and responsibilities of team members within ITIL® Service Transition
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What's included

  Course Overview

ITIL® Service Lifecycle- Service Transition course provides immense knowledge on how to develop and improve capabilities for transitioning new as well as changed services in the organisational operations or activities. This course will enable the organisational employees to plan and manage service changes and successfully implement service releases into the organisation for enhanced output. It provides 3 points towards ITIL® Expert Qualification.

The main focus areas of the course include:

  • Change Management
  • Change Evaluation
  • Project Management
  • Application Management
  • Application Development
  • Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.          

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

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  Course Content

Introduction to Service Transition

  • Define Service and Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Principles of Service Transition

  • Principles supporting Service Transition
  • Policies for Service Transition 

Introduction to Service Transition Processes

  • Define service transition process
  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Introduction to Service Asset and Configuration Management
    • Define Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques used
    • Triggers, input and output
  • Introduction to Release and Deployment Management
    • Define Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Key Concepts and Principles
    • Methods and Techniques used
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Introduction to Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Introduction to Evaluation
    • Define Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques used
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Introduction to Knowledge Management
    • Define Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction to Organising Service Transition

  • Define Organising Service Transition
  • Process and service owner role
  • Service Transition and another stage of lifecycle
  • Common roles
  • Organisational context for service transition
  • Organisation models to support Service Transition

Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Implementing Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions
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ITIL Service Lifecycle- Service Transition Enquiry

 

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Chichester

Chichester is a well-known cathedral city located in West Sussex, in South-East England. It is the one and only city situated in West Sussex and is its county town. It had a long history as a settlement from Roman times and was significant in Anglo-Saxon times. With a 12th-century cathedral, it is the seat of a bishopric and is home to some of the oldest building and churches of Great Britain.

Roman period                                       

During Roman Invasion in 43 AD, the area around Chichester played a significant role as confirmed by military storage structure evidence. City centre lies on a foundation of Romano-British city of Noviomagus Reginorum, which is a capital of Civitas Reginoru.

The Roman road of Stane Street, linking this city with London, begins from the east gate, while the road from Chichester to Silchester road begins from the north gate. The city’s plan is taken from the Romans: the North, South, East and West shopping streets originates from the central market.

Governance

Regarding local government in England, Chichester is a civil parish, has got city’s status, and is one of seven so designated, the others being Ely,  Ripon,  Hereford, Truro,  Salisbury, and Wells. The Council of city consists of 24 elected members serving four wards– North, South, East, and West.

 

Main Tourist Attractions:

Chichester Cathedral, was founded in the 11th century, is completely dedicated to the Holy Trinity and contains a shrine to Saint Richard of Chichester. Its spire was built by the weak local stone, collapsed and so, it was rebuilt in the 19th century. In the south passageway of the cathedral, a panel made up of glass on the floor gives you a view of the remains of a Roman mosaic pavement. 

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