A Quick Glance

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    Get 3 points towards ITIL® Expert Qualification

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    Learn to manage change between the states of service lifecycle

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    PeopleCert accredits all ITIL® courses of Pentagon Training

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    Pentagon Training’s courses are delivered by highly qualified and experienced instructors who are certified in their domain

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    Courses are based on the latest study material available in the market

Building and implementing IT services is a major task in IT organisations worldwide. To make sure that the changes to services and service management activities are carried out in a coordinated manner, ITIL® Service Transition come into being. The intent of the course is to focus on the process, practice and techniques required to build and implement quality services within the organisation.

Pentagon Training has certified instructors that help the delegates in understanding how to apply service transition to another stage in the IT Service Lifecycle. The candidates will learn various methods and techniques needed to organise, manage and control the service transition. Also, learn how to manage risk and challenges involved in the service transition phase of the ITIL® Service Lifecycle.

Who should take this course

The professional who are involved in IT operations, technical, or IT management and that to have detailed information about ITIL® best practices

Those who are responsible for managing, implementing, or consulting on ITIL® processes within the organisation.

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Prerequisites

  • The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate
  • The delegate should have two or three years of work experience to have a clear picture of the subject
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What Will You Learn

  • Learn to manage change between the states of service lifecycle
  • Determine the various activities, methods and functions used in the process of ITIL® Service Transition
  • Learn how to measure ITIL® Service Transition
  • Identify technology and implementation considerations surrounding ITIL® Service Transition phase of service lifecycle
  • Identify the roles and responsibilities of team members within ITIL® Service Transition
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What's included

  Course Overview

ITIL® Service Lifecycle- Service Transition course provides immense knowledge on how to develop and improve capabilities for transitioning new as well as changed services in the organisational operations or activities. This course will enable the organisational employees to plan and manage service changes and successfully implement service releases into the organisation for enhanced output. It provides 3 points towards ITIL® Expert Qualification.

The main focus areas of the course include:

  • Change Management
  • Change Evaluation
  • Project Management
  • Application Management
  • Application Development
  • Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.          

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

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  Course Content

Introduction to Service Transition

  • Define Service and Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Principles of Service Transition

  • Principles supporting Service Transition
  • Policies for Service Transition 

Introduction to Service Transition Processes

  • Define service transition process
  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Introduction to Service Asset and Configuration Management
    • Define Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques used
    • Triggers, input and output
  • Introduction to Release and Deployment Management
    • Define Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Key Concepts and Principles
    • Methods and Techniques used
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Introduction to Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Introduction to Evaluation
    • Define Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques used
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Introduction to Knowledge Management
    • Define Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction to Organising Service Transition

  • Define Organising Service Transition
  • Process and service owner role
  • Service Transition and another stage of lifecycle
  • Common roles
  • Organisational context for service transition
  • Organisation models to support Service Transition

Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Implementing Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions
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ITIL Service Lifecycle- Service Transition Enquiry

 

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Middlesbrough

 

Middlesbrough, located on the south bank of River Tees, was founded in 1830 and is an industrial town governed by the Middlesbrough Borough Council.  In 1968, the Middlesbrough merged with a number of others boroughs forming the County Borough of Teesside which later absorbed into the county of Cleveland in 1974 by the county of Cleveland. In 1996, the County of Cleveland stopped to exist and the Middlesbrough Borough Council became a unitary authority.

In 1871 the census of England & Wales, Middlesbrough had the biggest percentage of people from Ireland. This was equal to 9.2% of the total district population. As Middlesbrough was developing and industrialising, man force was required in abundance.This led to a deluge of immigrants from Ireland, Scottland and Wales to Middlesbrough This attracted many people from Ireland, who were in much need of work.

Transport

 Middlesbrough is served both by train services as well as road transport. Locally, the bus services are provided by Arriva North East and Stagecoach whereas the National Express and Megabus operate on long distances.

The Northern and TransPennine Express offer train services throughout the north-east region including to Newcastle, Darlington, Sunderland,  Redcar and Whitby.

Train service is provided to Leeds, York, Liverpool and Manchester by the TransPennine Express.

The major roads that serve Middlesbrough include the A171, A172, A19, AA19, and A66 

The Stockton and Thornaby Electric Tramways Company, Imperial Tramways Company, Middlesbrough Corporation Tramways, Tees-side Railless Traction Board and Teesside Municipal Transport used to serve Middlesbrough in the past.

Landmarks

Some famous landmarks in the city of Middlesbrough are:

  • Acklam Hall – built 1678, A171, A172 and A174.
  • Transporter Bridge – 850 feet long, 225 feet high
  • Tees Newport Bridge – Opened in 1934
  • Middlesbrough Town Hall – built between 1883 and 1889
  • Carnegie Library – built 1912, refurbished in 2006

 

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