A Quick Glance

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    Get 3 points towards ITIL® Expert Qualification

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    Learn to manage change between the states of service lifecycle

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    PeopleCert accredits all ITIL® courses of Pentagon Training

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    Pentagon Training’s courses are delivered by highly qualified and experienced instructors who are certified in their domain

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    Courses are based on the latest study material available in the market

Building and implementing IT services is a major task in IT organisations worldwide. To make sure that the changes to services and service management activities are carried out in a coordinated manner, ITIL® Service Transition come into being. The intent of the course is to focus on the process, practice and techniques required to build and implement quality services within the organisation.

Pentagon Training has certified instructors that help the delegates in understanding how to apply service transition to another stage in the IT Service Lifecycle. The candidates will learn various methods and techniques needed to organise, manage and control the service transition. Also, learn how to manage risk and challenges involved in the service transition phase of the ITIL® Service Lifecycle.

Who should take this course

The professional who are involved in IT operations, technical, or IT management and that to have detailed information about ITIL® best practices

Those who are responsible for managing, implementing, or consulting on ITIL® processes within the organisation.

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Prerequisites

  • The professionals who want to attend ITIL® Service Lifecycle- Service Transition course must hold ITIL® Foundation Certificate
  • The delegate should have two or three years of work experience to have a clear picture of the subject
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What Will You Learn

  • Learn to manage change between the states of service lifecycle
  • Determine the various activities, methods and functions used in the process of ITIL® Service Transition
  • Learn how to measure ITIL® Service Transition
  • Identify technology and implementation considerations surrounding ITIL® Service Transition phase of service lifecycle
  • Identify the roles and responsibilities of team members within ITIL® Service Transition
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What's included

  Course Overview

ITIL® Service Lifecycle- Service Transition course provides immense knowledge on how to develop and improve capabilities for transitioning new as well as changed services in the organisational operations or activities. This course will enable the organisational employees to plan and manage service changes and successfully implement service releases into the organisation for enhanced output. It provides 3 points towards ITIL® Expert Qualification.

The main focus areas of the course include:

  • Change Management
  • Change Evaluation
  • Project Management
  • Application Management
  • Application Development
  • Release and Deployment Management
  • Service Validation and Testing
  • Service Asset and Configuration Management
  • Knowledge Management

Exam

The delegates will have to pass an examination that will be conducted at the end of the training to measure the level of knowledge or understanding attained during the course. The exam will be of 8 Scenario based Multiple Choice Questions (MCQ’s), each question has four options, one has to select one correct answer out of it. Your performance will be measured by the number of correct answers you attended.          

You will need to have 7o percentage marks to clear the exam. Our experienced and certified trainers will help the delegates in getting a deep understanding of the subject.

The exam will be of 90 minutes, and you need to complete all questions within that time only. No extra time will be provided for any reason.

English would be used as default language during the exam. Selection of language depends upon the comfort of the trainer only.

All details regarding exam will be provided during the training before the exam. If you still have some query, you can contact our help and support team anytime.

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  Course Content

Introduction to Service Transition

  • Define Service and Service Transition
  • Scope and objective
  • Value to business
  • Optimise the performance of Service Transition
  • Interfaces to other stages of service lifecycle
  • Service Transition Processes

Principles of Service Transition

  • Principles supporting Service Transition
  • Policies for Service Transition 

Introduction to Service Transition Processes

  • Define service transition process
  • Transition Planning and Support
  • Change Management
    • Policies, principles and basic concepts
    • Remediation planning
    • Methods and Techniques
    • Triggers, input and output
    • Key performance indicators and metrics
  • Introduction to Service Asset and Configuration Management
    • Define Service Asset and Configuration Management
    • Scope and Objective
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques used
    • Triggers, input and output
  • Introduction to Release and Deployment Management
    • Define Release and Deployment Management
    • Scope and Objective
    • Value to business
    • Key Concepts and Principles
    • Methods and Techniques used
    • Performing transfer, deployment and retirement
    • Triggers, input and output
    • Information Management
    • Key performance indicators and metrics
  • Introduction to Service Validation and Testing
    • Goals and Objectives
    • Scope
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Introduction to Evaluation
    • Define Evaluation
    • Goals and Objectives
    • Scope
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques used
    • Triggers, input and output
    • Information Management
    • Key performance indicators
  • Introduction to Knowledge Management
    • Define Knowledge Management
    • Goals and Objectives
    • Scope
    • Value to business
    • Key concepts and terminologies
    • Methods and Techniques
    • Triggers, input and output
    • Information Management
    • Key performance indicators

Service Transition common operation activities

  • Manage communications and commitments
  • Manage organisation and stakeholder change
  • Stakeholder Management

Introduction to Organising Service Transition

  • Define Organising Service Transition
  • Process and service owner role
  • Service Transition and another stage of lifecycle
  • Common roles
  • Organisational context for service transition
  • Organisation models to support Service Transition

Technology considerations

  • Knowledge Management tools
  • Collaboration
  • Configuration Management System

Implementing Service Transition

  • Stages of Introducing Service Transition
  • Justifying Service Transition
  • Designing Service Transition
  • Introducing Service Transition
  • Cultural change aspects
  • Risk and value

Challenges, critical success factors and risks

  • Challenges
  • Critical success factors
  • Risks
  • Service Transition under difficult conditions
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ITIL Service Lifecycle- Service Transition Enquiry

 

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Watford

Watford is a town located in Hertfordshire, England, located 17 miles  to the northwest of central London .

The town developed on the River Colne on land that belonged until the 16th century to St Albans Abbey . During the 12th century a charter was granted allowing a market and building St Mary's Church began. The town grew modestly. It was assisted by travellers passing through to Berkhamsted Castle and the royal palace at Kings Langley. A big house was built at Cassiobury in the 16th century. This was partly rebuilt in the 17th century and another substantial house was built nearby at The Grove. Connections with the Grand Junction Canal and the London and Birmingham Railway  allowed the town to grow more rapidly. The paper-making mills, such as John Dickinson and Co. at Croxley, influencing the development of printing in the town which continues today. Two brewers Benskins and Sedgwicks flourished in the suburb until their closure in the late 20th century.  Both the 2006 World Golf Championship and the 2013 Bilderberg Conference took place at The Grove.

Watford is first cited in an Anglo-Saxon charter of 1007 as one of the places marking the boundary of "Oxanhaege".

The Industrial revolution

For many centuries, Watford relied on  agriculture. The Industrial Revolution brought the Grand Junction in 1798 and the London and Birmingham Railway in 1837. The land-owning interests permitted the canal to follow closely by the river Gade. Although the road and canal follow the easier valley route, the railway company was forced to build an expensive tunnel.

Parks

There are 43 public parks, gardens, recreation grounds and allotments in Watford. Of these, eight have been awarded a Green Flag, in recognition of their quality.

·        Cassiobury Park

·        Cheslyn House and Gardens

·        Woodside Park

Theatres

·        Watford Colosseum

·        Watford Palace Theatre

·        The Pump House

Sports

Watford is home to professional football team Watford F.C., who reached the 1984 FA Cup Final. They won the Nationwide Division Two championship in 1998. In  the following season (1998–99) they reached the Premier League. The club was relegated the next season. After five years of uncertainty, Watford won the Football League Championship Play-Off Final. This helped them  achieve promotion to the Premier League in 2006, this time beating Leeds United A.F.C. by three goals to nil. The club was relegated to the Football League Championship after a single season (2006–2007) in the Premier League. They were promoted to the Premier League in 2015, after finishing 2nd in the Championship. Singer-songwriter Sir Elton John is a keen, long-term supporter of Watford F.C. and a former club chairman. He still maintains his links with Watford as Honorary Life President. Between 1997 and 2013 the club shared its ground, Vicarage Road, with Saracens Rugby Football Club.

Watford has a Non-League football team Sun Sports F.C. who play at The Sun Postal Sports & Social Club. Watford were home to the Watford Cheetahs American Football team. The team  played their home games at Fullerians R.F.C. between 2008 and 2012. Glen Rovers, are another team who  play both Hurling and Gaelic Football in Watford. The town also has a cricket team, Watford Town, and several Sunday League football clubs.

 

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