A Quick Glance

  • black-arrow

    Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks

  • black-arrow

    We at Pentagon Training provide training using the latest official material available

  • black-arrow

    Learn to achieve operational excellence by using activities and functions of ITIL® Framework

  • black-arrow

    Become an ITIL® Expert with Pentagon’s ITIL® Training

  • black-arrow

    Pentagon Training’s courses are delivered by highly qualified and experienced instructors

Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.

 

ITIL® Training Courses

Course Information

ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:

  • IT and strategic business planning
  • Demonstrating the business value of IT
  • Managing constant business and IT change
  • Measure the effectiveness and efficiency of any IT organisation
  • Implement continuous improvement
  • Achieve and demonstrate value for money and ROI (Return on Investment)
  • Integrate and align IT and business goals

What are the benefits of taking ITIL® training?

Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:

  • Improve productivity by supporting the business outcome
  • Optimise the experience of customers so that they become permanent clients
  • Manage or control the risks and challenges associated with the business
  • Continually improve the organisational services

ITIL® Service Lifecycle

ITIL® framework is completely based on Service Lifecycle.

ITIL® Service Lifecycle includes five core phases, which are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

There are several ITIL® training courses that range in levels of difficulty.

ITIL® Foundation

ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:

ITIL® Practitioner

ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.

ITIL® Intermediate

ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:

  • ITIL® Intermediate (Lifecycle Stream)
  • ITIL® Intermediate (Capability Stream)

ITIL® Expert

The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.

You must hold the following in order to take the ITIL® Expert certification:

  • You must have a minimum of 17 credits. These can be taken from Foundation, Practitioner, and Intermediate modules
  • To achieve 22 credits, you must take and pass The Managing Across the Lifecycle (MALC) module 

ITIL® Master

This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.

You must hold the following in order to take the ITIL® Master qualification:

  • You must have reached the ITIL® Expert level
  • You should have at least 5 years experience in IT service management or any higher management advisory position


ITIL® Training Enquiry

 

Enquire Now


----- OR -------

Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Dunfermline

Dunfermline is a town located in Fife, Scotland. In 2011, the population recorded was 49,706 and the figures released in 2012 shown Dunfermline’s population as 50,380 which made It largest locality in Fife and tenth in Scotland.

Dunfermline town was recorded first in the 11th century. The marriage of Malcolm III, King of Scotland and Saint Margaret at the church located in Dunfermline. This town has much historical significance and also provide facilities for leisure. The primary focus of employment is on service sector that has the largest employer being Sky UK. Other major employers in Dunfermline are Amazon, FMC Technologies, Best Western, Lloyds and Nationwide.

History

Dunfermline has rich history and heritage. Dunfermline signified Gaelic. A fort by a meandering rivulet and fort refers to a building called Malcolm Canmore’s that is at the Peninsular mount in Pittencrieff Glen. Dun means either a fort or hill. Fiar means winding or crooked. From this tower, Dunfermline originated as town and marked its existence. The arms of town are supported by two lions with motto ““Esto rupes inaccessa”.

Dunfermline City is one of the hidden jewel of Scotland and among an impressive place. History of Dunfermline goes back to the residence of kings of Scotland and history of Church.

Sport

Dunfermline is home to professional rugby, football as well as cricket teams. Dunfermline Athletic senior football team play their games at East End Park in Scottish Championship. The team has become famous after winning Scottish Cup twice in 1961 and 1968 and gained a reputation. Dunfermline Senior Rugby team play at McKane Park in Caledonia League Division. A cricket club is also based at Carnegie Cricket Ground which is an athletics ground at Pitreavie. A major extension to the centre was completed in November 2011. It includes 25 yards (23m) Edward training pool in new 25 meters 6 land deck level pool movable floor, there is an improved entrance and reception area with new gym and a new cafe.

Education

Dunfermline has 14 primary schools and four secondary schools. Other facilities include a private school and Calaiswood ASN School intended for children with health needs and learning difficulties.

Oldest secondary school in town is Dunfermline High School, established in 1816 and now it is called Queen Anne Street. Since 1994 school serves both western and southern parts of town as well as Kincardine and Rosyth that occupied a site on St Leonard’s Street. In Wellwood towards the north-west area of the town, Queen Anne High School is located. In 1972, Woodmill High School was updated which was originally a junior secondary. The school was developed in Priory Land. In 1969, St Columba’s high school was opened which is one of two Roman Catholic secondary schools in Fife. School server people are living in West Fife. Fife College provided further education and was known as Lauder Technical School in 1899 and Andrew Carnegie provided its funding. In 1910, the textile school was founded and funded by Carnegie. Later it was known as Technical School in 1927. In 1951 school was known as technical college and then it's named turned to Lauder College in late 20th century. In 2007 it became Carnegie College.

More