Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Norwich
Norwich City is located on River Wensum in East Anglia that is situated 161 km northeast of London. During the period of 11th century, it was the largest city in England. According to 2011 census, it had a population of 213,166. The area extends beyond the boundary of the city including Taverham, Hellesdon, Old Catton, Thorpe St Andrew, Sprowston and Costessey. Norwich is the fourth most populated district in East of England with a population of 3480 per sq km.
History
This town started as a small Anglo-Saxon settlement in Norfolk. Norwich was located on the river so it grew into a town. Earlier it was known as North Wic, and term Norwich was first coined in the 10th century. In the medieval period, the primary industry in Norwich was wool and leather manufacturing. In 1500 the population of Norwich was 10000 which makes it one of the largest town in England. The population increased in the 17th century to about 25000. Later various industries grew in Norwich like printing, engineering, finance and electronics. Tourism also becomes an important industry. Norwich is still thriving in the 21st century. Now the population is 140,000.
Education
Norwich City has 56 primary schools that include 16 academies and free schools. Independent schools of Norwich include Norwich High School for Girls and Norwich School. The University of East Anglia and the Norwich University of Arts is located in Norwich. The student population of the city is around 15000. The University of East Anglia is located on outskirts of the city. This university has various well known creative programmes. The Norwich University of Arts was established in 1845 to provide designers for local industries. Norwich has three more education colleges for higher education.
Safe City
Norwich is the safe city with less crime rate. Norwich has vast and healthy youth population. Many students who come to study here contribute to a good environment of this town. The Proper combination of young people and safety make it a better place to visit.
Surprising Facts
Norwich has six theatres and two dedicated puppet theatres in the UK. Norwich Theatre Royal is stunning, and it is renovated recently. It plays host to wide range of theatres like comedy, musical and kids shows. The city has a rich heritage and rich literary culture. Divine Love written by Julian of Norwich was the first book written by an English Woman in 1395. It has also become an official city of refuge, and UNESCO named it the sixth city of literature in 2012.
Training Locations at which ITIL® Training is presently scheduled at:
We are offering more than 250 courses at 91 locations in UK.
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