Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Slough is a big city in Berkshire, England, 20 miles west of central London, 3 miles north of Windsor, 6 miles east of Maidenhead, 12 miles south-east of High Wycombe and 20 miles north-east of Reading. Sedentary at the entry to the Thames Valley and London and at the intersection of the M4, M40 and M25 motorways, it proposals easy road entrance to the rest of the UK. The A4 and the Great Western Main Line pass through the town, which was part of adjacent Buckinghamshire. From 2019, the Elizabeth Line will permit fast journeys to the heart of London.
Geography:
Slough is to the west of Greater London. Nearby cities are Windsor to the south, Maidenhead to the west, Uxbridge to the northeast and Beaconsfield to the north. Mostly Slough areas were anciently part of Buckinghamshire. The town advanced by the growth and merger of communities along the Great West Road. Over the years Marsh has lengthy highly, joining some, unlike villages.
The urban area syndicates into the neighbouring groups of Burnham, a small area of Taplow near Chippenham, Farnham Royal and Stoke Poges which continue in the region of Buckinghamshire and Datchet which is also in Berkshire. Eton is barely cushioned by the Jubilee River and by green space from part of Slough, and the two areas previously shaped the Eton birth, marriages and deaths registration region.
Training Locations at which ITIL® Training is presently scheduled at:
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