Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Manchester (fortified town) is a city in Greater Manchester, England, with a population of 530,300 (in 2015). It lies within the United Kingdom's second most populous urban area, with a population of 2.55 million. Manchester is bordered by the Cheshire Plain to the south, the Pennines to the north and east. The local authority is Manchester City Council.
Manchester began with the civilian settlement associated with the Roman fort of Mamucium or Mancunium in about AD 79. It is aid to have been located on a sandstone bluff near the confluence of the rivers Medlock and Irwell. Historically a part of Lancashire, areas of Cheshire south of the River Mersey were incorporated in the 20th century. Throughout the Middle Ages Manchester remained a manorial township. It began to expand "at an astonishing rate" only around the turn of the 19th century. Manchester's unplanned urbanisation came due to a boom in textile manufacture . This and resulted in Manchester becoming the world's first industrialised city.
Manchester achieved city status in 1853. The Manchester Ship Canal opened in 1894, creating the Port of Manchester and linking the place to the sea, 36 miles (58 km) to the west. Its fortunes declined after the Second World War, but the IRA bombing in 1996 led to extensive investment and regeneration.
In 2014, Manchester was ranked as a beta world city, the highest-ranked British city apart from London.
Economy
The economy grew relatively strongly between 2002 and 2012, where growth was 2.3% above the national average. With a GDP of $88.3bn (2012 est., PPP) the wider urban economy is the third-largest in the United Kingdom. In 2012 it showed the strongest annual growth in business stock (5%) of all the Core Cities.
Landmarks
Manchester's buildings display a variety of architectural styles, ranging from Victorian to contemporary architecture. Manchester is home to a number of skyscraperswith the tallest being the Beetham Tower was completed in 2006. Outside London it has been described as the United Kingdom's only real skyscraper outside the capital. The award-winning Heaton Park is one of the largest municipal parks in Europe. The city has 135 parks, gardens, and open spaces.
Two large squares hold many of Manchester's public monuments. Albert Square and the Picaddily Gardens have monuments to various prominent personalities.
Sport
Manchester is well known for being a city of sport. Two decorated Premier League football clubs bear the city name – Manchester United and Manchester City. Manchester United plays its home games at Old Trafford. Manchester City's home ground is the City of Manchester Stadium . The City of Manchester Stadium was initially built as the main athletics stadium for the 2002 Commonwealth Games. It was subsequently reconfigured into a football stadium before Manchester City's arrival. Manchester has hosted football competitions at all levels at the Fallowfield Stadium. The City of Manchester Stadium has also seen many international games being played. The city has hosted almost all the major football competions.
Training Locations at which ITIL® Training is presently scheduled at:
We are offering more than 250 courses at 91 locations in UK.
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