Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
|ITIL® 4 Foundation||https://www.pentagontraining.com/training-courses/itil-and-it-service-management/itil-training#event3467948||Scheduled||2 Days||
|ITIL® 4 Foundation||https://www.pentagontraining.com/training-courses/itil-and-it-service-management/itil-training#event3467949||Scheduled||2 Days||
Swansea is the city of Swansea. It is the twenty-fifth central city and second main city in Wales after Cardiff in the United Kingdom. It is situated on the sandy South West Wales coast. Rendering to its local assembly, the City and County of Swansea had a populace of 241,300 in 2014. The last authorised survey stated that the city, city and urban extents joint decided to be a total of 462,000 in 2011, creating it the second greatest populous local expert area in Wales after Cardiff. During its 19th-century manufacturing heydey, Swansea was an important centre of the copper industry, making the nickname 'Copperopolis'.
In 1887, Swansea was a settlement at the mouth of the river Tawe, covering 4,562 acres (1,846 ha) in the county of Glamorgan. There were three major postponements to the limits of the borough, first in 1835, when Morriston, St Thomas, Landore, St John-juxta-Swansea, and part of Llansamlet parish were additional, and again in 1889 when areas around Cwmbwrla and Trewyddfa were comprised, and in 1918 when the borough was distended to comprise the whole of the antique parish of Swansea, the southern part of Llangyfelach parish, all of Llansamlet parish, Oystermouth Urban District and Brenau parish.
The population of the Swansea built-up area within the unitary power limits in 2011 was about 179,485, and the council population was 238,700. The other built-up areas within the unitary power are centred on Gorseinon and Pontarddulais. In 2011, the Gorseinon urbanised area had a population of 20,581, and the Pontarddulais built-up area had a population of 9,073. However, the wider urban area counting most of Swansea Bay has a total population of 300,352.
People from Swansea are recognised nearby as Swansea Jacks or just Jacks. The basis of this nickname is not clear. Some quality it to Swansea Jack, the life-saving dog.
Through the 19th century, the Vivian family did ample to develop Swansea into a city. Their wealth and effect originated from large copper mining, melting and interchange trades in Swansea (Vivian & Sons), and is still noticeable today in their previous family residences: Singleton Abbey, Sketty Hall, Clyne Castle and Clyne Gardens. Henry Vivian suited the first Lord Swansea in 1893.
Swansea's most well-known daughter is Hollywood actress Catherine Zeta-Jones who still possesses a home in Mumbles. Swansea is also the home town of 2013 ITU Triathlon World Champion Non-Stanford. The thriller writer, Mark Ellis was cultured in Swansea.
Training Locations at which ITIL® Training is presently scheduled at: