A Quick Glance

  • black-arrow

    Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks

  • black-arrow

    We at Pentagon Training provide training using the latest official material available

  • black-arrow

    Learn to achieve operational excellence by using activities and functions of ITIL® Framework

  • black-arrow

    Become an ITIL® Expert with Pentagon’s ITIL® Training

  • black-arrow

    Pentagon Training’s courses are delivered by highly qualified and experienced instructors

Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.

 

ITIL® Training Courses

Course Information

ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:

  • IT and strategic business planning
  • Demonstrating the business value of IT
  • Managing constant business and IT change
  • Measure the effectiveness and efficiency of any IT organisation
  • Implement continuous improvement
  • Achieve and demonstrate value for money and ROI (Return on Investment)
  • Integrate and align IT and business goals

What are the benefits of taking ITIL® training?

Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:

  • Improve productivity by supporting the business outcome
  • Optimise the experience of customers so that they become permanent clients
  • Manage or control the risks and challenges associated with the business
  • Continually improve the organisational services

ITIL® Service Lifecycle

ITIL® framework is completely based on Service Lifecycle.

ITIL® Service Lifecycle includes five core phases, which are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

There are several ITIL® training courses that range in levels of difficulty.

ITIL® Foundation

ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:

ITIL® Practitioner

ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.

ITIL® Intermediate

ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:

  • ITIL® Intermediate (Lifecycle Stream)
  • ITIL® Intermediate (Capability Stream)

ITIL® Expert

The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.

You must hold the following in order to take the ITIL® Expert certification:

  • You must have a minimum of 17 credits. These can be taken from Foundation, Practitioner, and Intermediate modules
  • To achieve 22 credits, you must take and pass The Managing Across the Lifecycle (MALC) module 

ITIL® Master

This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.

You must hold the following in order to take the ITIL® Master qualification:

  • You must have reached the ITIL® Expert level
  • You should have at least 5 years experience in IT service management or any higher management advisory position


ITIL® Training Enquiry

 

Enquire Now


----- OR -------

Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Inverness

Inverness is the managerial centre for the Highland Council area and is started as the capital of the Highlands. Inverness dishonesties near two important fight places: the 11th-century battle of Blàr name Fèinne in contradiction of Norway which removed place on The Aird and the 18th-century Battle of Culloden which removed place on Culloden Moor. It is the northernmost urban in the United Kingdom and dishonesties within the Great Glen at its north-eastern edge where the River Ness arrives the Moray Firth. At the latest, a settlement was recognised by the 6th century with the first royal charter being obvious by Dabíd mac Maíl Choluim in the 12th century. 

 Climate:

In common with Scotland, Inverness has a sea weather. Its protected location types it one of the driest parts of Scotland. Regarding snowfall, Inverness sees about 18.3 days of dwindling snow per year, and the record buildup of snowfall was 1 foot 2 inches in January 2010. The weather here is much unkinder than south-eastern Britain. The highest fever recorded is 29.7 °C in July 2006. Characteristically the real day should rise to 25.4 °C with a total of 2 days attainment, or beyond 25.1 °C. The lowest temperature logged is -18.7 °C in January 2010. Characteristically the coldest night should fall to -10.6 °C. Climate in this area has mild changes between highs and lows, and there is passable rainfall year-round. The Köppen Climate Organization subtype for this climate is Cfb.

More