A Quick Glance

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    Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks

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    We at Pentagon Training provide training using the latest official material available

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    Learn to achieve operational excellence by using activities and functions of ITIL® Framework

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    Become an ITIL® Expert with Pentagon’s ITIL® Training

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    Pentagon Training’s courses are delivered by highly qualified and experienced instructors

Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.

 

ITIL® Training Courses

Course Information

ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:

  • IT and strategic business planning
  • Demonstrating the business value of IT
  • Managing constant business and IT change
  • Measure the effectiveness and efficiency of any IT organisation
  • Implement continuous improvement
  • Achieve and demonstrate value for money and ROI (Return on Investment)
  • Integrate and align IT and business goals

What are the benefits of taking ITIL® training?

Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:

  • Improve productivity by supporting the business outcome
  • Optimise the experience of customers so that they become permanent clients
  • Manage or control the risks and challenges associated with the business
  • Continually improve the organisational services

ITIL® Service Lifecycle

ITIL® framework is completely based on Service Lifecycle.

ITIL® Service Lifecycle includes five core phases, which are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

There are several ITIL® training courses that range in levels of difficulty.

ITIL® Foundation

ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:

ITIL® Practitioner

ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.

ITIL® Intermediate

ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:

  • ITIL® Intermediate (Lifecycle Stream)
  • ITIL® Intermediate (Capability Stream)

ITIL® Expert

The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.

You must hold the following in order to take the ITIL® Expert certification:

  • You must have a minimum of 17 credits. These can be taken from Foundation, Practitioner, and Intermediate modules
  • To achieve 22 credits, you must take and pass The Managing Across the Lifecycle (MALC) module 

ITIL® Master

This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.

You must hold the following in order to take the ITIL® Master qualification:

  • You must have reached the ITIL® Expert level
  • You should have at least 5 years experience in IT service management or any higher management advisory position


ITIL® Training Enquiry

 

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Portsmouth

Portsmouth,  a port city in Hampshire, England, is located mainly on Portsea Island around 70 miles south-west of London with a population of 205,400. The city traces its history back to the Roman times. Portsmouth remained a significant naval port for centuries, has been the world's oldest dry dock and served as  England's first line of defence in 1545 when the French invasion took place. 1859 saw the building of  Palmerston Forts to avoid another anticipated attack from mainland Europe. At the height of the British Empire throughout Pax Britannica, it remained the most heavily fortified port.

With the first mass production line being set up in the city, it became the world’s most industrialised city. During the Second World War, the city was bombed extensively in the Portsmouth Blitz, resulting in the death of 930 people. In 1982, troops to liberate the Falkland Islands were deployed from the city's naval base. The Queen left for Hong Kong in her yacht Britannia to oversee the transfer of Hong Kong in 1997.

Literature

Portsmouth features in Jonathan Meade's novel ‘Pompey’ in which it is inhabited criminals. In Jane Austen's novel Mansfield Park, Fanny Park, the lead character lives in Portsmouth and is also the setting for most of the closing chapters of Austen ‘s novel.  Charles Dickens in ‘The Life and Adventures of Nicholas Nickleby’ has portrayed Nicholas and Smike making way to Portsmouth where they get involved in a theatrical troupe. In Patrick O'Brian's  Aubrey-Maturin series, Portsmouth is most often the port from which Captain Jack Aubrey's ships sail.

Many notable crime novels were set in Portsmouth including Graham Hurley's D.I. Faraday/D.C. Winter novels and C. J. Sansom's Tudor crime novel Heartstone. Portsmouth Fairy Tales for Grown Ups, was published in 2014 using locations around Portsmouth for the stories and has stories from crime novelists William Sutton, Diana Bretherick, and others.

 

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