A Quick Glance

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    Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks

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    We at Pentagon Training provide training using the latest official material available

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    Learn to achieve operational excellence by using activities and functions of ITIL® Framework

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    Become an ITIL® Expert with Pentagon’s ITIL® Training

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    Pentagon Training’s courses are delivered by highly qualified and experienced instructors

Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.

 

ITIL® Training Courses

Course Information

ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:

  • IT and strategic business planning
  • Demonstrating the business value of IT
  • Managing constant business and IT change
  • Measure the effectiveness and efficiency of any IT organisation
  • Implement continuous improvement
  • Achieve and demonstrate value for money and ROI (Return on Investment)
  • Integrate and align IT and business goals

What are the benefits of taking ITIL® training?

Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:

  • Improve productivity by supporting the business outcome
  • Optimise the experience of customers so that they become permanent clients
  • Manage or control the risks and challenges associated with the business
  • Continually improve the organisational services

ITIL® Service Lifecycle

ITIL® framework is completely based on Service Lifecycle.

ITIL® Service Lifecycle includes five core phases, which are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

There are several ITIL® training courses that range in levels of difficulty.

ITIL® Foundation

ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:

ITIL® Practitioner

ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.

ITIL® Intermediate

ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:

  • ITIL® Intermediate (Lifecycle Stream)
  • ITIL® Intermediate (Capability Stream)

ITIL® Expert

The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.

You must hold the following in order to take the ITIL® Expert certification:

  • You must have a minimum of 17 credits. These can be taken from Foundation, Practitioner, and Intermediate modules
  • To achieve 22 credits, you must take and pass The Managing Across the Lifecycle (MALC) module 

ITIL® Master

This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.

You must hold the following in order to take the ITIL® Master qualification:

  • You must have reached the ITIL® Expert level
  • You should have at least 5 years experience in IT service management or any higher management advisory position


ITIL® Training Enquiry

 

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Southampton

Southampton lies on the south coast of England and is the largest city in the county of Hampshire. It is a major port and the closest city to the New Forest. It lies at the northernmost point of Southampton Water at the confluence of the Rivers Test and Itchen.  The population of the city is estimated to be  253,651. A resident of Southampton is called a Sotonian.

 History

Southampton has been inhabited since the stone age. Following the  the conquering of the local Britons in 70 AD by the Romans, the fortress settlement of Clausentum was established. It was an important trading port and a defensive outpost of Winchester, at the site of modern Bitterne Man. After the Norman Conquest in 1066, Southampton became the major port of transit between Winchester and Normandy. Southampton Castle was built in the 12th century. Southampton became a leading port in the 13th Century.French wine was exchanged for English cloth and wool. Southampton was also instrumental in bringing Black Death to England via merchant's vessels.

Southampton expanded during the Victorian age. The Southampton Docks company was formed in 1842. Southampton subsequently became known as The Gateway to the Empire. Shipbuilding was one of the major businesses in the 20th century. Ships that fought during the two world wars were made in Southampton. The Titanic sailed on its first and last voyage from Southampton.

The longest surviving stretch of medieval walls in England is located in Southampton. Also, Southampton is home to many museums.

The SeaCity Museum    was initially occupied by Hampshire Constabulary and the Magistrates' Court. It focuses on Southampton's trading history and on the RMS Titanic. The museum receives half a million pounds from the National Lottery. It also recieves  interest from many private investors .

 Education

The University of Southampton and Southampton Solent University together have over 40,000 students.

The University of Southampton which received its Royal Charter as a university in 1952, has over 22,000 students. It is ranked in top 100 research universities in the world by Academic Ranking of World Universities 2010 and 80th according to the THES. It considers itself one of the top 5 research universities in the UK. The university has a global reputation for research into various sciences. It is also home to the National Oceanography Centre, Southampton (NOCS).

 Southampton lies on the south coast of England and is the largest city in the county of Hampshire. It is a major port and the closest city to the New Forest. It lies at the northernmost point of Southampton Water at the confluence of the Rivers Test and Itchen. The population of the city is estimated to be  253,651. A resident of Southampton is called a Sotonian.

 

 

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