A Quick Glance

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    Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks

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    We at Pentagon Training provide training using the latest official material available

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    Learn to achieve operational excellence by using activities and functions of ITIL® Framework

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    Become an ITIL® Expert with Pentagon’s ITIL® Training

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    Pentagon Training’s courses are delivered by highly qualified and experienced instructors

Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.

 

ITIL® Training Courses

Course Information

ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:

  • IT and strategic business planning
  • Demonstrating the business value of IT
  • Managing constant business and IT change
  • Measure the effectiveness and efficiency of any IT organisation
  • Implement continuous improvement
  • Achieve and demonstrate value for money and ROI (Return on Investment)
  • Integrate and align IT and business goals

What are the benefits of taking ITIL® training?

Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:

  • Improve productivity by supporting the business outcome
  • Optimise the experience of customers so that they become permanent clients
  • Manage or control the risks and challenges associated with the business
  • Continually improve the organisational services

ITIL® Service Lifecycle

ITIL® framework is completely based on Service Lifecycle.

ITIL® Service Lifecycle includes five core phases, which are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

There are several ITIL® training courses that range in levels of difficulty.

ITIL® Foundation

ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:

ITIL® Practitioner

ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.

ITIL® Intermediate

ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:

  • ITIL® Intermediate (Lifecycle Stream)
  • ITIL® Intermediate (Capability Stream)

ITIL® Expert

The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.

You must hold the following in order to take the ITIL® Expert certification:

  • You must have a minimum of 17 credits. These can be taken from Foundation, Practitioner, and Intermediate modules
  • To achieve 22 credits, you must take and pass The Managing Across the Lifecycle (MALC) module 

ITIL® Master

This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.

You must hold the following in order to take the ITIL® Master qualification:

  • You must have reached the ITIL® Expert level
  • You should have at least 5 years experience in IT service management or any higher management advisory position


ITIL® Training Enquiry

 

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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Wolverhampton

Wolverhampton is a city located in West Midlands. The people from the city are known as "Wulfrunian". The city was founded in 985 by Wulfrun as a part of Staffordshire, hence the name. Before that the area was known as Hamtun, Wulfrun being added as a prefix somewhere in 1070 AD only. A variant of this name as Wolveren Hampton is seen recorded in 1381.

The city grew with a specialisation in the woollen trade. During the Industrial Revolution, Wolverhampton was a major centre for various industries.  The city relies on engineering as well as the service sector for boosting the economy. This also includes the aerospace industry.

Government

Wolverhampton is governed locally by Wolverhampton City Council. The South Staffordshire District Council administers the urban area. The area managed by the City Council is represented in the national United Kingdom Parliament by MPs. These MPs represent Wolverhampton South West, Wolverhampton South East and Wolverhampton North East constituencies. The areas ruled by the South Staffordshire District Council is represented by South Staffordshire . In the European Parliament, Wolverhampton forms a part of the West Midlands constituency.

The City of Wolverhampton being a metropolitan borough provides all services to the district. But South Staffordshire District Council is a two-tier authority.  As such some services are provided by Staffordshire County Council.

Tallest Buildings                                      

  • Victoria Halls (Building 1) – Residential,246 ft,25 Floors, 2009
  • Brockfield House – Residential, 203 ft,22 Floors,1969
  • Hampton View – Residential, 203 ft, 22 Floors,1969
  • Cecilias – Residential,184 ft,20 Floors,1970
  • Wodensfield Tower – Residential,184,20 Floors,1966
  • William Bentley Court – Residential,184 ft,20 Floors,1966 

 Sports

Wolverhampton takes part in many sports. They include  such as Football, Athletics, Cycling, Motor Sports, Marathon etc.

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