Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.
Newcastle
Newcastle upon Tyne is also known as Newcastle is a city located in North East of England. Newcastle is 166 km south of Edinburgh, 466 km north of London on River Tyne northern bank. It is a populous city in Northeast and also forms the core of Tyneside conurbation. This core of Tyneside is the eighth most populous urban area in the United Kingdom. Earlier, Newcastle was part of Northumberland County until 1400 when it became country itself. Newcastle is a home to Newcastle University. University is a member of Russel group and Northumbria University.
The city was developed during ancient settlement. Newcastle got its name after a castle built in 1080 by Robert Curthose. It grew as an important wool trade centre in the 14th century and later as major coal mining area. In Newcastle port was developed in the 16th century. Shipyards down the River Tyne was among the world largest shipbuilding as well as ship repairing centres. Newcastle economy includes digital technology, tourism, retail, cultural centres, corporate headquarters and learning. With the help of these city contributes 13 Billion Euro toward GVA of United Kingdom. Icons of Newcastle are Tyne Bridge and Newcastle United Football.
History
Electric trams started in Newcastle upon Tyne streets in 1901. Later these trams were replaced by buses. In 1901 Laing Art Gallery was established. Shipley Art Gallery was opened in 1917. The first cinema in Newcastle was opened in 1909. In 1900 Redneugh Road Bridge was built. In 1906 King Edward VII Railways Bridge was established. In 1925 Hatton Gallery was founded and In 1928 Tyne Bridge, a Suspension bridge was erected. In 20th-century coal exports decreased. In 1956 last coal mine that was located within boundaries of Newcastle was closed. Shipbuilding also decreased. During 1930’s mass unemployment occurred in Newcastle. In 2000 Life Science Centre was opened and In 2001 Millennium Bridge was opened. The present population of Newcastle Upon Tyne is 284,000.
Economy
During the 19th century, Newcastle played a significant role in the industrial revolution. Newcastle was leading centre for shipbuilding, coal mining, engineering, manufacturing and munitions. In the second half of 20th century, heavy industries declined. The city is known for its commitment to environment related issues. A programme was planned for Newcastle to become ‘the first Carbon Neutral town’. These plans slowly slipped, and now it hopes to become carbon neutral by 2050. Newcastle is a commercial and educational focus for North East England. The economy of Newcastle contributes around 13 billion Euros to UK GVA. Central Business District is situated in the Centre of the city. This is bounded by the central station, Haymarket and Quayside areas.
Training Locations at which ITIL® Training is presently scheduled at:
We are offering more than 250 courses at 91 locations in UK.
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