A Quick Glance

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    Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks

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    We at Pentagon Training provide training using the latest official material available

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    Learn to achieve operational excellence by using activities and functions of ITIL® Framework

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    Become an ITIL® Expert with Pentagon’s ITIL® Training

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    Pentagon Training’s courses are delivered by highly qualified and experienced instructors

Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.


ITIL® Training Courses

Course Information

ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:

  • IT and strategic business planning
  • Demonstrating the business value of IT
  • Managing constant business and IT change
  • Measure the effectiveness and efficiency of any IT organisation
  • Implement continuous improvement
  • Achieve and demonstrate value for money and ROI (Return on Investment)
  • Integrate and align IT and business goals

What are the benefits of taking ITIL® training?

Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:

  • Improve productivity by supporting the business outcome
  • Optimise the experience of customers so that they become permanent clients
  • Manage or control the risks and challenges associated with the business
  • Continually improve the organisational services

ITIL® Service Lifecycle

ITIL® framework is completely based on Service Lifecycle.

ITIL® Service Lifecycle includes five core phases, which are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

There are several ITIL® training courses that range in levels of difficulty.

ITIL® Foundation

ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:

ITIL® Practitioner

ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.

ITIL® Intermediate

ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:

  • ITIL® Intermediate (Lifecycle Stream)
  • ITIL® Intermediate (Capability Stream)

ITIL® Expert

The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.

You must hold the following in order to take the ITIL® Expert certification:

  • You must have a minimum of 17 credits. These can be taken from Foundation, Practitioner, and Intermediate modules
  • To achieve 22 credits, you must take and pass The Managing Across the Lifecycle (MALC) module 

ITIL® Master

This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.

You must hold the following in order to take the ITIL® Master qualification:

  • You must have reached the ITIL® Expert level
  • You should have at least 5 years experience in IT service management or any higher management advisory position

ITIL® Training Enquiry


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Reach us at +44 1344 961530 or info@pentagonit.co.uk for more information.

About Ipswich

Ipswich is county town of Suffolk in England. It is located on the estuary of the River Orwell that is 97 km northeast of London. Ipswich has one of the most important ports of the England.


Roman Settlement

Ipswich is one of the oldest towns in the England. Under the age of the Romans Empire, the part around the Ipswich formed a route from inland to rural towns. A huge Roman Fort that is part of coastal defences of Britain stood at Walton near Felixstowe.

21st Century:

Ipswich has experienced recreation and a redevelopment programme, principally around the waterfront. Though this has curved a former industrial dock area into a developing residential and commercial centre. The completion was the expenditure of much of the town's industrial and maritime custom and in spite of determinations made by a local civic group i.e The Ipswich Society. Much of this growth is residential, advertised to prosperous DINKs.


Ipswich is home to several artists and several galleries. The most prominent one was Christchurch Mansion in Ancient House and the Artists' Gallery in Electric House. The visual arts are then maintained with many monuments. The Borough Council endorses the formation of new public works art and has been recognised as to make this a condition of planning permission. The town has three galleries - Christchurch Mansion,  and the Ipswich Transport Museum.


Two-tier Council system administers the Ipswich. It's Borough Council accomplishes district council functions like refusing collection, housing and planning. Suffolk County Council offers the county association services such as education, transport, and social services.

The town is protected by two governmental communities. One is Ipswich, which includes about 75% and, as of June 2015, is represented by Conservative MP Ben Gummer. Other is Central Suffolk and North Ipswich, which covers the remaining 25% and is represented by Conservative MP Daniel Poulter.


As it is the country town of the Suffolk, industry has a strong agricultural bias with Ransomes, Sims and Jefferies Ltd around it. In 1902, the world's first commercial motorised lawnmower was manufactured by the Ransomes. They are a major manufacturer of railway parts during 1869 to 1987. There was a sugar beet factory at Ipswich for a long time but was shut in 2001.