Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
|ITIL® 4 Foundation||https://www.pentagontraining.com/training-courses/itil-and-it-service-management/itil-training#event3467934||Scheduled||2 Days||
|ITIL® 4 Foundation||https://www.pentagontraining.com/training-courses/itil-and-it-service-management/itil-training#event3467935||Scheduled||2 Days||
Northampton is the county town of Northamptonshire, England. It is located on the river Nene, that is about 67 miles north-west of London and 50 miles south-east of Birmingham. In the 2011 census, the estimated population was about 212,100.
In 1295, the Northampton constituency was established, that returned two MPs to the House of Commons. In 1796, Spencer Perceval was elected as MP for the constituency and became Prime Minister of the UK in 1809.
Northampton Borough Council is the borough council and non-metropolitan district that is responsible for the local government in Northampton. The council adopted the cabinet and leader decision- making a model. It consists of 45 councillors who represent 33 wards in the town that is overseen by a mayor. Currently, it is controlled by Conservative Party and is led by Mary Markham since her election in 2015. Northampton Guildhall is the main council building.
NHS Northampton guides primary care services in the town as it directly provides adult social care and services in the community. In 1744, Northampton General Hospital was founded which is an NHS trust hospital to provide healthcare to the local community.
NHS’s East Midlands Ambulance Service is responsible for the provision of statutory emergency services in Northampton.
As with the rest of the British Isles, Northampton practices a nautical weather with cool summers and slight winters. The official Met Office climate station for Northampton is the Moulton Park Climate Position at the University of Northampton. Located at a promotion of around 130 m (427 ft.) above sea level likened to Northampton Town Centre at 50 to 60 m (164 to 197 ft.), it is one of the maximum points in the Borough, and so may not be a perfect picture of other parts of the town. Its summit site means less combining of cold air on calm, clear nights, and lower maxima during summer. The total maximum logged is 34.7 °C (94.5 °F) on 3 August 1990. A high of 34.4 °C (93.9 °F) was logged on 19 July 2006. The total minimum is −16.8 °C (1.8 °F), logged during February 1986.
Training Locations at which ITIL® Training is presently scheduled at: