Pentagon Training’s ITIL® courses help organisations to implement ITIL® Frameworks
We at Pentagon Training provide training using the latest official material available
Learn to achieve operational excellence by using activities and functions of ITIL® Framework
Become an ITIL® Expert with Pentagon’s ITIL® Training
Pentagon Training’s courses are delivered by highly qualified and experienced instructors
Nowadays, businesses rely on technology to enhance their productivity, hence it is important for all organisations to have a detailed set of practices for IT Service Management. ITIL® (Information Technology Infrastructure Library) was developed by the CCTA (Central Computer and Telecommunications Agency) in the 1980s, for the purpose of managing operations effectively. ITIL® training provides a modular approach that helps organisations to become more effective and efficient across a range of key business capabilities including IT service management, programs, projects, and security.
ITIL® framework is adopted by almost every IT organisation as it provides best practice guidelines regarding all aspects of service management. ITIL® helps the professionals to deliver effective services to the customers. ITIL® plays an effective role in the following:
What are the benefits of taking ITIL® training?
Organisations can improve their productivity, optimise costs, and enhance user experience by implementing IT service management best practices, as described within ITIL®. By adopting and tailroing ITIL® within organisations, the service providers are able to:
ITIL® Service Lifecycle
ITIL® framework is completely based on Service Lifecycle.
ITIL® Service Lifecycle includes five core phases, which are:
There are several ITIL® training courses that range in levels of difficulty.
ITIL® Foundation is the first in the series of ITIL® training courses. ITIL® Foundation provides an introduction to the subject of service management, and familiarises delegates with the following five core volumes that comprise ITIL®:
ITIL® Practitioner is the second training course in the ITIL® sequence. In ITIL® Practitioner, various concepts and terminologies that are learnt within ITIL® Foundation are built upon and implemented to real scenarios. The ITIL® Practitioner certification is designed to successfully apply service improvements based on the ITIL® philosophy of “adopt and adapt”.
ITIL® Intermediate certifications consist of multiple modules. The ITIL® Intermediate courses are useful in understanding the framework needed to implement ITIL® within organisations. ITIL® Intermediate consists of following modules:
The ITIL® Expert certification is intended for those professionals who are interested in demonstrating expert ITIL® knowledge and understanding.
You must hold the following in order to take the ITIL® Expert certification:
ITIL® Master
This ITIL® Master certification validates the delegate’s specialist ability to apply purposes, methods, and principles of ITIL® framework within organisations.
You must hold the following in order to take the ITIL® Master qualification:
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Middlesbrough, located on the south bank of River Tees, was founded in 1830 and is an industrial town governed by the Middlesbrough Borough Council. In 1968, the Middlesbrough merged with a number of others boroughs forming the County Borough of Teesside which later absorbed into the county of Cleveland in 1974 by the county of Cleveland. In 1996, the County of Cleveland stopped to exist and the Middlesbrough Borough Council became a unitary authority.
In 1871 the census of England & Wales, Middlesbrough had the biggest percentage of people from Ireland. This was equal to 9.2% of the total district population. As Middlesbrough was developing and industrialising, man force was required in abundance.This led to a deluge of immigrants from Ireland, Scottland and Wales to Middlesbrough This attracted many people from Ireland, who were in much need of work.
Transport
Middlesbrough is served both by train services as well as road transport. Locally, the bus services are provided by Arriva North East and Stagecoach whereas the National Express and Megabus operate on long distances.
The Northern and TransPennine Express offer train services throughout the north-east region including to Newcastle, Darlington, Sunderland, Redcar and Whitby.
Train service is provided to Leeds, York, Liverpool and Manchester by the TransPennine Express.
The major roads that serve Middlesbrough include the A171, A172, A19, AA19, and A66
The Stockton and Thornaby Electric Tramways Company, Imperial Tramways Company, Middlesbrough Corporation Tramways, Tees-side Railless Traction Board and Teesside Municipal Transport used to serve Middlesbrough in the past.
Landmarks
Some famous landmarks in the city of Middlesbrough are:
Training Locations at which ITIL® Training is presently scheduled at:
We are offering more than 250 courses at 91 locations in UK.
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